Support Operations Coordinator

Job Description

Job Overview Mitratech is looking for a Support Operations Coordinator to join our team. This role will work alongside our Support and Operations teams to ensure smooth daily operations and help improve the efficiency of our support processes and systems. As a key part of the team, you'll assist in ensuring that systems are running properly and support the implementation of continuous improvements. Essential Duties & Responsibilities: Writing and documenting SOPs, flowcharts and other documents for support operations and communicating these to the support teams Assist in gathering, organizing, and managing data for business analysis tasks Provide operational support to the Content Manager Administrator in organizing, creating, and managing content for various platforms Develop, maintain, and update SOPs for key business processes and workflows, ensuring clarity and consistency in all documentation Support data migration efforts by ensuring data is accurately transferred between systems, and assist in testing and validating data post-migration. Provide support in implementing new systems and platforms. Assist in integrating existing systems and ensuring smooth data flow between various applications Coordinate the on-call rotation for the team, including setting up schedules, sending reminders to team members, and ensuring adequate coverage Support the configuration, monitoring, and maintenance of platforms or tools used by the Support teams Assist with various operational tasks and projects as needed, ensuring smooth day-to-day functioning of teams Requirements & Skills: Excellent organizational and collaborative skills Very detail-oriented with a focus on accuracy, ensuring high-quality work across all tasks Strong analytical and problem-solving skills Strong ability to prioritize tasks and execute them efficiently Strong auditing and data management skills We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.