Support Associate- SAP Basis OR SAP Cloud Solution (Technical)

We help the world run better

What you'll do

• Work with a highly experienced team of technical experts within the Premium Hub CoE RSD Unit
• Perform root cause analysis and provide solutions to customers in complex environments for specific fields/areas/solutions
• Deliver remote Continuous Quality Check (CQC) services or Expert Guided Implementation services as technical/functional expert for broad area of topics
• Collaborate with teams in other regions and/or functions across the globe
• Actively provide customer feedback to development based on delivery
• Support our customers in their transformation to S/4HANA (on premise or cloud) and/or to the Cloud
• Be engaged on the latest technologies and SAP products
• Be accountable for projects and services and deliver Enterprise Support services / projects
• Develop new service contents, trainings, specifications and documentation
• Find learning opportunities in daily tasks by staying curious and open to new experiences that will improve technical and functional knowledge.
• Flexible to work in shift timings (12 - 9 PM, default) due to the geographical focus of the delivery team based out of Bangalore, India.

What you bring

• Degree in Computer Science, Data Science (AI related curriculum), Physics, Maths, Engineering or similar
• 1-3 years of technology Experience in one of SAP cloud solutions, such as SuccessFactors, Ariba, & SAP Analytics Cloud/Datasphere (SAC)
  • More than 3 years of experience will not be considered.
• Technology: ABAP / Netweaver (Basic to Advanced knowledge - Performance Tuning skills with ABAP will be a plus)
• Database/Application skills: S/4 HANA
• Technical inquisitive nature with strong analytical and problem-solving skill
• Strong customer-facing experience and business acumen
• Proven knowledge about SAP Services & Support Portfoli

Meet your team

• SAP Customer Success - Premium Hub - CoE is recognized for its world-class customer care, its leading service and support offerings and its fast-growing business. We strive to further improve our innovative service portfolio and our customer engagement programs, as well as increasing our delivery efficiency regardless of the deployment mode. Our target is to increase business outcome for customers, make them more efficient and accelerate time to value. This includes all SAP solutions across all deployment scenarios (on premise, cloud, hybrid).
• This position is within the Global Remote Service Delivery (RSD) organization, which provides SAP Enterprise Support and SAP Enterprise Support Cloud Editions customers with the relevant methodology and content to drive their innovation agenda based on industry business models requirements thus providing value realization, resulting in increased customer satisfaction, contract retention and renewals. The role of the Service Consultant Enterprise Support is to ensure excellence in regional customer delivery

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Bring out your best

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our .

Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: 440154 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid