Supply Chain Operations Assoc Manager

As a Supply Chain Operations Associate Manager at Accenture, your role involves overseeing the end-to-end order entry and processing workflow to ensure accuracy, efficiency, and compliance with company standards. You will be responsible for managing a team handling customer order processing, pricing adjustments, inventory checks, and documentation. Your focus will be on driving process improvements and maintaining high service levels. **Key Responsibilities:** - Assess, design, build, and implement best practices for Order Management from order creation to fulfillment, including order prioritization, purchase order receipt, invoice matching, inventory availability, accuracy, fulfillment, provisioning of services, and billing activation. - Implement Distributed Order Management for both online and physical network management. **Qualifications Required:** - Bachelor's degree in any discipline; MBA or equivalent preferred. **Experience:** - 5+ years in order management or customer service operations, with at least 2 years in a supervisory or managerial role. - Experience in food service distribution or logistics is highly desirable. **Technical Skills:** - Proficiency in order entry systems and customer service platforms. - Familiarity with inventory management and routing systems. **Leadership Skills:** - Strong ability to lead teams, manage performance, and foster a collaborative environment. **Communication:** - Excellent verbal and written communication skills for internal and external stakeholder engagement. **Analytical & Problem-Solving:** - Ability to interpret data, resolve operational issues, and make informed decisions under time constraints. **Attention to Detail:** - High accuracy in documentation and compliance processes. As part of your responsibilities, you will: - Supervise and mentor the order entry team, ensuring adherence to operational guidelines and timelines. - Allocate resources effectively to manage workload peaks and maintain service quality. - Monitor team performance and implement training programs to enhance skills and productivity. In terms of order management: - Oversee customer order entry processes, including modifications, cancellations, and system updates. - Ensure timely handling of complex order changes and system timing considerations. - Establish and enforce best practices for managing order guides and related workflows. Regarding pricing and conditions: - Approve and audit order-level and item-specific pricing conditions, including shipping fees and sale price overrides. - Ensure compliance with pricing policies and validate reason codes for adjustments. - Monitor post-fill price adjustments and resolve discrepancies promptly. For inventory and lookup: - Supervise inventory checks during order entry and ensure accurate item availability. - Guide the team in utilizing lookup tools for previous orders and purchase history. - Collaborate with supply chain teams to address stock issues and optimize inventory visibility. In terms of documentation and compliance: - Ensure accurate generation and management of cut/pick/no-pick tickets, including adherence to timelines and notification protocols. - Maintain compliance with documentation standards and audit readiness. You will also be responsible for: - Identifying inefficiencies in order processing and implementing automation or workflow enhancements. - Collaborating with IT and operations teams to optimize order entry systems and reporting tools.,