Supply Chain Operations Assoc Manager

 About The Role  

Skill required: Fulfill - Order Management

Designation: Supply Chain Operations Assoc Manager

Qualifications:Any Graduation

Years of Experience:10 to 14 years
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? The Order Management Manager oversees the end-to-end order entry and processing workflow, ensuring accuracy, efficiency, and compliance with company standards. This role involves managing a team responsible for customer order handling, pricing adjustments, inventory checks, and documentation, while driving process improvements and maintaining high service levels.Assess, design, build and Implement best practices on process, organization, and technology for Order Management from Order Creation to Order Fulfillment, financial settlement including order prioritization, purchase order receipt, invoice matching, inventory availability and promise, accuracy and fulfillment, provisioning of services and activation of billing. Includes Distributed Order Management for both on-line and physical network management.

What are we looking for?

Contract management

Microsoft Excel

Adaptable and flexible

Ability to perform under pressure

Problem-solving skills

Detail orientation

Written and verbal communication

Supply Chain Supply Planning

Absenteeism Management Process Design

Retail Forecasting & Replenishment

Education:Bachelor’s degree (any discipline); MBA or equivalent preferred.

Experience:o5+ years in order management or customer service operations, with at least 2 years in a supervisory or managerial role.oExperience in food service distribution or logistics is highly desirable.

Technical
Skills:

oProficiency in order entry systems and customer service platforms.oFamiliarity with inventory management and routing systems.

Leadership
Skills:

oStrong ability to lead teams, manage performance, and foster a collaborative environment.

Communication:oExcellent verbal and written communication skills for internal and external stakeholder engagement.

Analytical & Problem-Solving:oAbility to interpret data, resolve operational issues, and make informed decisions under time constraints.

Attention to Detail:oHigh accuracy in documentation and compliance processes.

Roles and Responsibilities:

Leadership & Oversight

Supervise and mentor the order entry team, ensuring adherence to operational guidelines and timelines.

Allocate resources effectively to manage workload peaks and maintain service quality.

Monitor team performance and implement training programs to enhance skills and productivity.Order Management

Oversee customer order entry processes, including modifications, cancellations, and system updates.

Ensure timely handling of complex order changes and system timing considerations.

Establish and enforce best practices for managing order guides and related workflows.Pricing & Conditions

Approve and audit order-level and item-specific pricing conditions, including shipping fees and sale price overrides.

Ensure compliance with pricing policies and validate reason codes for adjustments.

Monitor post-fill price adjustments and resolve discrepancies promptly.Inventory & Lookup

Supervise inventory checks during order entry and ensure accurate item availability.

Guide the team in utilizing lookup tools for previous orders and purchase history.

Collaborate with supply chain teams to address stock issues and optimize inventory visibility.Documentation & Compliance

Ensure accurate generation and management of cut/pick/no-pick tickets, including adherence to timelines and notification protocols.

Maintain compliance with documentation standards and audit readiness.Process Improvement

Identify inefficiencies in order processing and implement automation or workflow enhancements.

Collaborate with IT and operations teams to optimize order entry systems and reporting tools.
 Qualification Any Graduation