Supervisor, Global Security Operations Center

About the job

Security is at the core of Google's design and development process: it is built into the DNA of our products. The same is true of our offices. You're an expert who shares our seriousness about security and our commitment to confidentiality. You'll collaborate with our Facilities Management team to create innovative security strategies, investigate breaches and create risk assessment plans for the future. You believe that providing effective security doesn't come at the expense of customer service - you will be our bodyguard (and our long lost pal).

The Global Security Operations Center (GSOC) is Global Security and Resilience Services (GSRS) 24/7 ecosystem for intake, triage, management, and escalation of physical security incidents and threats. This is a customer-facing role that requires interactions in English and Hindi with local stakeholder.

Responsibilities

• Provide leadership of a GSOC shift while collaborating with other Googlers to enhance the effectiveness of the entire GSOC.
• Assist in the development of GSOC processes and procedures.
• Lead the GSOC in incident response and crisis management on a given shift, fully managing smaller incidents and providing support to the overall GSRS team for wider emergencies.
• Ensure quality control of all items created on a given shift; including report writing, verbal briefings, standardization and customer service.
• Maintain the team schedule and ensure there is adequate coverage on shift.