Location: Chandigarh Employment Type: Full time Working: 6 days working, Second Saturdays off. Company Description Super Donuts India, established in 2012, is the pioneer of donuts and American cuisine in India. Over the past 11 years, we have flourished with 25 thriving stores in North India and are continuing to expand. Our vision is to bring unique, innovative, and creative delicacies to every corner of India and parts of the world. Join us on this remarkable journey as we spread joy and deliciousness, one bite at a time. Role Description This is a full-time on-site role for the Head of Operations at Super Donuts India, located in Chandigarh, India. The Head of Operations will be responsible for overseeing the day-to-day operations of our stores and corporate Head Office, ensuring operational efficiency, managing budgets, and leading and managing teams to meet our growth objectives. Key tasks include optimising processes, implementing strategic plans, coordinating with various departments, and ensuring high-quality customer service. Qualifications Operations Management skills to oversee and optimise daily operations Analytical Skills for problem-solving and data-driven decision-making Team Management skills to lead and motivate staff Strong Communication skills for effective coordination and reporting Budgeting skills to manage and optimise financial resources Proven leadership abilities with a strategic mindset Bachelor's degree in Business Administration or related field; MBA preferred Experience in the food and beverage industry is a plus Package - above 5 LPA can be discussed. You can also email your resume to h r @ s u p e r d o n u t s . i n Show more Show less
We are seeking a dynamic and creative Social Media & Marketing Executive to join our team. This role is ideal for someone who is passionate about branding, storytelling, and digital engagement. You will be responsible for managing our entire social media presence and executing innovative marketing campaigns to promote our products, events, and brand identity. Key Responsibilities: Social Media Management Manage and grow all social media handles across Instagram, Facebook, LinkedIn, and others. Create and post engaging content including stories, posts, reels, and videos to enhance brand visibility. Respond to messages, comments, and engage with followers in a timely and professional manner. Campaign Creation & Execution Develop and execute campaigns around product launches, promotional events, and seasonal offerings. Conceptualize and produce creative reels, video content, and other promotional material. Collaborate with the design team for graphic and visual content. Strategy & Planning Understand the brand, mission, and products to align all marketing efforts. Make data-driven recommendations for improving content performance and engagement. Plan monthly content calendars in coordination with upcoming promotions and events. Performance & Reporting Measure, analyze, and report performance of all campaigns and content. Track audience engagement, reach, and ROI using analytics tools. Present insights and progress reports regularly to the Director. Market & Consumer Research Conduct ongoing research on consumer behavior, industry trends, and competitors. Understand the local market and target audience to create relevant content. Internal Collaboration Coordinate with Graphic Designers, printers, and vendors for marketing collaterals. Work closely with outlet staff to align marketing activities with on-ground operations. Participate in meetings, brainstorm sessions, and promotional activities as required. Creative Direction Bring fresh, original, and on-brand ideas to life. Translate concepts into engaging digital experiences that reflect the brand personality. Ensure consistency in tone, aesthetic, and messaging across all platforms. Outreach & Promotions Organize and lead college activations and other offline promotional activities. Support planning and execution of events, sales promotions, and seasonal campaigns.
We are seeking a dynamic and creative Social Media & Marketing Executive to join our team. This role is ideal for someone who is passionate about branding, storytelling, and digital engagement. You will be responsible for managing our entire social media presence and executing innovative marketing campaigns to promote our products, events, and brand identity. Key Responsibilities: Social Media Management Manage and grow all social media handles across Instagram, Facebook, LinkedIn, and others. Create and post engaging content including stories, posts, reels, and videos to enhance brand visibility. Respond to messages, comments, and engage with followers in a timely and professional manner. Campaign Creation & Execution Develop and execute campaigns around product launches, promotional events, and seasonal offerings. Conceptualize and produce creative reels, video content, and other promotional material. Collaborate with the design team for graphic and visual content. Strategy & Planning Understand the brand, mission, and products to align all marketing efforts. Make data-driven recommendations for improving content performance and engagement. Plan monthly content calendars in coordination with upcoming promotions and events. Performance & Reporting Measure, analyze, and report performance of all campaigns and content. Track audience engagement, reach, and ROI using analytics tools. Present insights and progress reports regularly to the Director. Market & Consumer Research Conduct ongoing research on consumer behavior, industry trends, and competitors. Understand the local market and target audience to create relevant content. Internal Collaboration Coordinate with Graphic Designers, printers, and vendors for marketing collaterals. Work closely with outlet staff to align marketing activities with on-ground operations. Participate in meetings, brainstorm sessions, and promotional activities as required. Creative Direction Bring fresh, original, and on-brand ideas to life. Translate concepts into engaging digital experiences that reflect the brand personality. Ensure consistency in tone, aesthetic, and messaging across all platforms. Outreach & Promotions Organize and lead college activations and other offline promotional activities. Support planning and execution of events, sales promotions, and seasonal campaigns. Salary LPA: 3.5L onwards.
This is a cross-functional leadership role combining people strategy, operational excellence, marketing execution, and business innovation. The incumbent will be responsible for overseeing daily and strategic activities across store-level and head office functions, ensuring end-to-end alignment of brand goals, workforce efficiency, franchise management, and customer experience. The role also involves collaborating with external partners and internal teams to drive brand growth and process optimization across digital and offline platforms. Functional Segments & Responsibilities 1. Strategic Human Resource Management Global Term: People Operations & Workforce Strategy Key Responsibilities : Store-Level HR Oversee hiring, onboarding, and training of store-level staff Manage leave approvals, warning letters, salary revisions, and team performance issues Finalize payroll and cross-verify petty cash and operational expenses Draft and post job openings on LinkedIn and other platforms Corporate Office HR Recruit and manage office staff across departments Define KRAs for all team members and facilitate resolution of HR-related issues Lead preparation of HR documents: appointment letters, exit formalities, increment formats, etc. Manage monthly salary processing and payroll closure 2. Operations Management (Store & Head Office) Global Term : Multi-Unit Business Operations Key Responsibilities: Store Operations Coordinate maintenance of equipment and resolve operational breakdowns Ensure SOP adherence including duty rosters, hygiene protocols, and daily closures Maintain and update food licenses, audits, and compliance documentation Address escalated customer concerns directly Ensure accurate execution of promotions, pricing updates, and offers across outlets Head Office Operations Review profit & loss reports, oversee internal reconciliations and expense tracking Coordinate cross-functional teams for new product development and launches Finalize vendor arrangements including equipment maintenance, uniforms, and service contracts 3. Marketing, Campaign Execution & Brand Promotions Global Term: Integrated Marketing & Commercial Strategy Key Responsibilities: Lead execution of campaigns on Swiggy, Zomato, and other digital platforms including CPC, banners, and menu updates Ensure operational teams implement offers and campaigns accurately and on time Coordinate between marketing and operations for smooth rollout of promotional plans Supervise production shoots, logistics, and visual asset generation for the brand 4. Finance, Licensing & Administrative Oversight Global Term: Finance Operations & Compliance Management Key Responsibilities: Approve petty cash, validate vendor payments, and ensure timely disbursement Coordinate with banking partners (e.g., HDFC) for account setups, POS machines, and payment issues Ensure timely renewal and compliance of all brand certifications, food licenses, and legal documentation 5. Franchise & Corporate Relationship Management Global Term: Franchisee Development & Partner Success Key Responsibilities: Handle first-level communication with new franchise inquiries Share royalty statements, stock invoices, and operational updates regularly Align franchisees with ongoing product launches, promotions, and compliance formats Organize and coordinate outdoor events and activations—whether revenue-sharing, personal, or barter-based Maintain, update, and manage franchisee documentation and communications 6. Customer Experience & Escalation Management Global Term: CX Leadership & Service Recovery Key Responsibilities: Personally address customer complaints when escalated beyond store teams Ensure seamless delivery and quality assurance during event-based operations Maintain consistent experience across all stores and external activations 7. Digital Systems, Reporting & Tools Innovation Global Term: Business Intelligence & Software Alignment Key Responsibilities: Manage daily operational reporting including P&L, inventory logs, staff records, etc. Ensure organized digital documentation for all stores and departments Roll out templates and digital formats for standardized communication and tracking Take regular demos and assess the fit of new tools, software, or platforms for operational efficiency Recommend, implement, and scale digital solutions that benefit the brand Monitor all brand subscriptions under Google Workspace and other digital tools Ensure all vendor payments related to tools, tech, and subscriptions are processed on time Preferred Skills & Tools: 1. Excellent organizational and multitasking ability 2. Working knowledge of Google Workspace, POS tools (Petpooja, etc.), HRMS 3. Experience in vendor coordination, franchise management, and cross-functional collaboration 4. Proficiency in using digital platforms for marketing and reporting 5. Strong interpersonal, problem-solving, and escalation handling skills Job Location : Chandigarh Job Status : Full Time Salary : 6 LPA onwards
We’re Hiring: Senior Accountant – Food & Beverage (QSR) Industry Location: Chandigarh, India Company: Super Donuts – India’s leading premium QSR brand We are looking for an experienced Senior Accountant to join our dynamic team at Super Donuts. This is a pivotal role for someone with deep expertise in Food & Beverage / Quick Service Restaurant (QSR) operations who can handle end-to-end accounting across multiple store locations. Key Responsibilities: • Complete ownership of all tax filings – GST, TDS, Income Tax, etc. • Maintain per-store accounts for multiple outlets across regions. • Prepare and monitor P&L statements, balance sheets, and cash flows. • Ensure compliance with all statutory and regulatory requirements. • Handle payroll accounting, vendor payments, and reconciliations. • Coordinate with auditors, legal teams, and management for smooth financial operations. • Implement best practices for cost control and efficiency. Requirements: • Minimum 10 years of accounting experience (preferably in F&B/QSR industry). • Proven ability to manage multi-location accounting. • Strong command over accounting software, Excel, and ERP systems. • Detail-oriented with exceptional accuracy and compliance focus. • Excellent communication skills and ability to work closely with senior management. Salary offered: Rs. 30k to 50k as per experience.