Sun Direct TV Pvt Ltd(Sun Group)

Role & responsibilities Respond promptly and professionally to customer inquiries via phone, email, chat, or in person. Identify and assess customer needs to achieve satisfaction. Handle customer complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution. Maintain detailed records of customer interactions, transactions, comments, and complaints. Follow communication procedures, guidelines,and policies. Escalate unresolved issues to the appropriate internal teams. Stay updated on product knowledge, system updates, and company policies. Contribute to team efforts by achieving individual and team targets. Gather customer feedback and share it with relevant departments for continuous improvement. Required Qualifications: Bachelor's degree Proven customer support experience or experience as a client service representative. Proficiency in MS Office and/or customer support software. Language :English +(Kannada/Hindi /Bengali/Odiya) Work Location: [MRC Nagar] (Work from Office) Work Days: 6 Days a Week | No Night Shifts Career Gap: Applicants with a career gap of more than 6 months will not be considered Shift: Rotational Shift (Day shifts only) Gender: Male & Female (Both can apply) Key Skills: Excellent communication and interpersonal skills. Active listening and problem-solving abilities. Patience, empathy, and a customer-first attitude. Ability to multitask, prioritize, and manage time effectively. Team player with a positive attitude. If you are interested, kindly call Suganya 7305063682 Or share your CV at [suganya.v@sundirect.in / vishnupriya.r@sundirect.in/ vinothkumar.v@sundirect.in]