Success Coach_Hindi

Role Overview: NIAT is NxtWave's flagship 4-year, on-campus program for Computer Science Education, offering one of India's most advanced industry-aligned curricula. The new-age campus in Hyderabad provides students with exposure to global tech giants like Google, Microsoft, and Apple. World-class software engineers mentor students to ensure they graduate as industry-ready professionals, prepared to thrive in the evolving tech world. NIAT's 2024-2028 admissions cycle was highly successful, solidifying its reputation as a premier destination for aspiring tech leaders. Key Responsibilities: - Student & Parent Engagement - Guide and support students in their learning journey. - Address student and parent queries promptly. - Maintain accurate records of interactions in CRM systems. - Supporting Students & Daily Operations - Facilitate exams, campus activities, and admin tasks. - Act as a bridge between students and internal teams for effective communication. - Keeping Students Engaged & Supported - Encourage student participation in activities and celebrate achievements. - Identify students needing extra support and escalate as necessary. - Ensuring Quality & Continuous Improvement - Manage student support tickets for timely query resolution. - Track student engagement, collect feedback, and improve satisfaction. - Cross-Functional Collaboration - Assist in CRM management and process enhancements. - Collaborate with internal teams to implement new initiatives. Qualification Required: - Must-Have Skills - Good Communication Skills: Proficiency in English and at least one regional language. - Public Speaking Skills: Ability to engage a large audience confidently. - Tech Proficiency: Basic knowledge of spreadsheets, AI tools, and digital platforms. - Additional Qualities - Experience: Prior experience in mentoring, coaching, or customer support roles preferred. - Interpersonal Excellence: Positive attitude, emotional intelligence, and problem-solving skills. - Time Management & Adaptability: Ability to multitask, prioritize, and handle dynamic environments. If you're passionate about mentoring and shaping student success, this is your opportunity to make an impact at NIAT. Apply now and be a part of the NxtWave revolution! (Note: Omitted additional details of the company as they were not provided in the JD),