Success Coach

You will be a Success Coach at NxtWave, responsible for guiding and supporting students in their learning journey to ensure they thrive. Your key responsibilities will include: - Student & Parent Engagement: - Guide and support students through regular interactions. - Address student and parent queries, ensuring timely resolutions and follow-ups. - Maintain accurate records of interactions and progress in CRM systems. - Supporting Students & Daily Operations: - Facilitate exams, campus activities, and admin tasks for smooth operations. - Act as a bridge between students and internal teams for effective communication. - Keeping Students Engaged & Supported: - Encourage student participation in activities and celebrate achievements. - Identify students needing extra support and escalate as needed. - Ensuring Quality & Continuous Improvement: - Manage student support tickets and ensure timely query resolution. - Track student engagement, collect feedback, and improve overall satisfaction. - Cross-Functional Collaboration: - Assist in CRM management, data tracking, and process enhancements. - Work closely with internal teams to implement and test new initiatives. In addition to the core responsibilities, you are expected to have the following skills: - Good Communication Skills: Proficiency in English and at least one regional language (Telugu/ Tamil/ Kannada/ Marathi/ Hindi). - Public Speaking Skills: Ability to confidently address and engage a large audience. - Tech Proficiency: Basic proficiency in spreadsheets, AI tools, and digital platforms. Moreover, the following qualities are desirable: - Experience: Prior experience in mentoring, coaching, or customer support roles is preferred / experience in the edtech industry. - Interpersonal Excellence: Positive attitude, emotional intelligence, and strong problem-solving skills. - Time Management & Adaptability: Ability to multitask, prioritize tasks, and handle dynamic learning environments. As a Success Coach at NxtWave, you will be based out of the Hyderabad office space for work. The working days are from Monday to Saturday, with work timings from 8:00 AM to 5:00 PM. During the internship period (first 3 months), the compensation offered is 20,000 per month, which increases to 3 LPA - 3.6 LPA post-internship. NxtWave is committed to diversity and inclusivity in the workplace, encouraging applications from individuals of all backgrounds and experiences.,