Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in hinjawadi
>
BirlaSoft
>
Subcontractor

Subcontractor

BirlaSoft

170 years

0 Lacs

hinjawadi pune maharashtra

Posted:1 month ago| Platform: SimplyHired logo

Apply

Skills Required

customer service english windows microsoft office computer networking

Work Mode

Remote

Job Description

Country/Region: IN

Requisition ID: 30245

Work Model:

Position Type:

Salary Range:

Location: INDIA - PUNE - BIRLASOFT OFFICE - HINJAWADI

Title:Subcontractor

Description:

About Birlasoft:
Birlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with enterprise solutions. The company’s consultative and design-thinking approach empowers societies worldwide, enhancing the efficiency and productivity of businesses. As part of the multibillion-dollar diversified CKA Birla Group, Birlasoft with its 12,000+ professionals, is committed to continuing the Group’s 170-year heritage of building sustainable communities.

Job Title: END user support

Role Overview
The purpose of the role is to resolve technical issues and requests onsite that remote functions are unable to address. The role represents the Technology team in onsite incident, problem management, projects and software delivery. The role also builds relationships with other international support teams to create a cohesive support team, consult with local business and senior leadership to evaluate support requirements and execution planning. Finally, the role drives local optimization efforts and technology adoption of end user services related applications and systems.

Responsibilities

Analyses and resolves information system issues related to the desktop computing environment,
network applications, production applications, and hardware.
Build and deploy Windows, Mac or other hardware for new joiner laptops and laptop upgrades.
Deploy other hardware requested through arranged collection in the IT dept. or set up at the user’s desk.
Local asset management.
Support and assist users with JML (Joiner, mover leaver) process
Support and maintain local conference and meeting room equipment
To ensure that all logged tickets are consistently acknowledged, prioritised, investigated, owned and
resolved to agreed targets as defined in the Service Level Agreement (SLAs).
Resolves, routes, or escalates service requests to senior technicians or functional teams as necessary.
Manage calls with 3rd party suppliers where necessary through to closure
Escalate calls where necessary to the support manager, report on status of outstanding calls
Builds relationships with other international support teams to create a cohesive support team
Assists senior staff with functional tasks to support end user service projects such as software upgrades, patching, computer imaging, network upgrades, etc
Consult with local business and senior leadership to evaluate support requirements and execution planning.
Drive local optimization efforts by identifying service issues and implementing improvements by
automation, self-service and other measures.
Drive technology adoption of end user services related applications and systems
Support Audits related activities alongside other tech functions and business.
Technical support for local applications where applicable alongside other tech or business teams Technical Expertise

Candidate Profile
Professional Skills:

Excellent technical knowledge in all key areas of EUS technologies, e.g.
Windows and Mac OS
Microsoft Office 2016, Office 365 & Teams
iOS and Android devices
Hardware and Peripherals
Mobile devices
Skills about
Call Management Systems, especially Service Now
Teams conferencing and enterprise voice
Audio visual systems (TV/Projector systems) and conference technology
SCCM
Basic Network Skills
ITIL certified
Experience in working in an international environment

Personal Skills:

Ability to communicate effectively with members of the support team, customers and 3rd parties
Ambitious and articulate with a desire to progress their career
Excellent customer service skills
Well, presented
Ability to stay calm under pressure, Organized approach to work
Ability to manage multiple tasks at the same time
Positive and adaptable attitude, Collaborative workstyle
English Language Skill

More Jobs at BirlaSoft

Full stack Developer

Noida

170.0 - 170.0 yrs

INR 9 - 9 Lacs

ETL Testing

Noida

170.0 - 170.0 yrs

INR 1 - 2 Lacs

Subcontractor-PLM

Noida

10.0 - 10.0 yrs

INR 5 - 7 Lacs

Technical Specialist-Testing Services

Noida

3.0 - 5.0 yrs

INR 5 - 10 Lacs

Technical Lead-Testing Services

Noida

10.0 - 10.0 yrs

INR 4 - 9 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

BirlaSoft

Login to

Please Verify Your Phone or Email

Confirm Action

Subcontractor