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Manager-BFS041458 Genpact

3.0 - 7.0 years

0 Lacs

haryana

On-site

You will be responsible for overseeing and managing voice operations in a fast-paced BPO environment as the Operations Manager. Your role will require you to lead and supervise voice and chat operations to ensure efficiency, quality, and adherence to client Service Level Agreements (SLA). It will be essential for you to train, mentor, and develop teams to enhance productivity and performance, while also driving operational best practices to streamline and optimize processes. As the Operations Manager, you will need to develop and execute strategies for continuous improvement and cost-effectiveness in operations. Collaboration with stakeholders to align operations with business objectives and...

Posted 3 months ago

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