Your Experience at a Glance We are looking for a skilled and people-focused India Site Operations Manager to lead day-to-day operations at our Bengaluru office and serve as the key liaison to EXVIA’s global HQ. You will play a central role in maintaining a positive team culture, driving team discipline and punctuality, and ensuring high operational standards as the India team continues to grow. This is a leadership position with full ownership of local operations — from onboarding and scheduling to infrastructure and escalation management. About EXVIA (Client Code Name) EXVIA is a global sports data company delivering real-time, AI-powered analytics platforms to the cricket and football industry . Their systems are used by digital platforms, broadcasters, and sports federations to enhance fan engagement and data accuracy across matches worldwide. Key Responsibilities Act as the local of fi ce head and serve as a bridge between India operations and HQ Manage daily operations and enforce global standards, attendance, and shift discipline Facilitate a positive and productive of fi ce culture and employee experience Own onboarding, induction, and compliance protocols for new hires Coordinate with HQ on policy rollouts, team feedback, and performance escalations Support IT setup and infrastructure readiness with internal teams or vendors Drive process improvements and suggest operational enhancements to leadership Handle employee issues with discretion, empathy, and accountability Required Skills & Experience 4–8 years of experience in operations, people management, or admin leadership Excellent communication in English ; clear and confident in verbal and written form Comfortable working with Western/global teams and clients Strong leadership skills and team-building experience Prior exposure to fast-paced tech, data, or sports-related work environments is preferred Bachelor's degree in Business Administration or a related field preferred (not mandatory) A passion for cricket or sports is a great cultural fit Why Join EXVIA? Build and scale a high-performing India office for a global sports-tech company. Work with collaborative, fast-moving teams and international stakeholders Influence how local operations are shaped, scaled, and optimised Lead the employee experience for a growing team working on real-time sports data delivery About the Employment Model – Direct Employment: You will be hired directly by EXVIA and be part of their core internal team in India. All aspects of your employment — including title, day-to-day responsibilities, compensation, growth, and performance evaluation — will be handled directly by EXVIA. Straatix is simply supporting EXVIA in identifying and onboarding top-tier talent for this role. Show more Show less
Assistant Operations Manager – Cricket Data Ops & Site Support Your Experience at a Glance EXVIA (Client Code Name) is looking for a hands-on and proactive Assistant Operations Manager to support the India Head of Office in building and scaling a high-performance India operations centre. This is a foundational role meant for someone who thrives in structured yet dynamic environments, is eager to roll up their sleeves in day-to-day activities like live cricket data collection, and aspires to grow into a long-term operations leader. In the early phase, you will focus on understanding EXVIA’s end-to-end data operations, including live sports monitoring, staffing discipline, and quality delivery. Over time, your responsibilities will shift toward team leadership, process ownership, and site-wide operational success. About EXVIA (Client Code Name) EXVIA is a global sports data company delivering real-time, AI-powered analytics platforms to the cricket and football industry. Their systems are used by digital platforms, broadcasters, and sports federations to enhance fan engagement and data accuracy across matches worldwide. With a growing presence in India, EXVIA is investing in high-quality talent to lead operational excellence and cultural cohesion from the ground up. Key Responsibilities Support the Head of India Office in managing day-to-day operations, team routines, and escalation workflows Actively participate in cricket match coverage by watching live games and assisting with structured data entry and quality validation Build a comprehensive understanding of internal processes across staffing, game coverage, reporting, and compliance As the team scales, transition into a broader operations ownership role, managing shift adherence, employee morale, and delivery health Demonstrate strong people leadership, especially during match windows and high-pressure scenarios Facilitate smooth onboarding and training for new data operators and junior staff Be the cultural glue for the team: encourage discipline, motivation, and clear communication Escalate operational blockers to the Site Leader and collaborate with HQ on implementation fixes Required Skills & Experience 4–10 years of experience in operations, people coordination, or team leadership, preferably in a tech, data, or sports-tech environment Comfortable working under tight timelines, especially during live events or coverage shifts Excellent verbal and written communication skills; able to communicate clearly across local teams and UK-based stakeholders Detail-oriented with the ability to follow structured processes and improve them over time Strong interest in cricket and live sports operations – not necessarily a sports nerd, but must enjoy the domain Self-driven, mature, and reliable – capable of functioning independently in a startup-like environment Basic proficiency in Excel, Google Sheets, or internal dashboards Why This Role Matters This is not just a supporting role — it is a long-term strategic position where we are investing in future site leaders. You’ll get to own processes from the ground up, understand the pulse of a live data business, and eventually manage a larger team with full autonomy. About the Employment Model – Direct Employment You will be hired directly by EXVIA and be part of their core internal team in India. All aspects of your employment — including title, responsibilities, compensation, growth, and performance evaluation — will be handled directly by EXVIA. Straatix is supporting EXVIA in identifying and onboarding top-tier talent for this role. Show more Show less
🚀 Your Role at a Glance We are looking for a skilled and people-focused Head of India Operations – Cricket to lead day-to-day operations at our Bengaluru office and serve as the key liaison to global HQ. As the first hire, you will play a central role in building the team, maintaining a positive team culture, driving team discipline and punctuality, and ensuring high operational standards as the India team continues to grow. This is a leadership position with full ownership of local operations — from onboarding and scheduling to infrastructure and escalation management. Our client is a global sports data company delivering real-time, AI-powered analytics platforms to the cricket industry. Every game, every play, every moment is captured with ultimate precision and delivered in real time. Thriving on speed, accuracy, and the thrill of competition, they ensure data is delivered right on time to their clients worldwide, showing the real meaning behind the statistics that really matter. 🎯 Key Responsibilities Act as the local office head and serve as a bridge between India operations and HQ Manage daily operations and enforce global standards, attendance, and shift discipline Facilitate a positive and productive office culture and employee experience Own onboarding, induction, and compliance protocols for new hires Coordinate with HQ on policy rollouts, team feedback, and performance escalations Support IT setup and infrastructure readiness with internal teams or vendors Drive process improvements and suggest operational enhancements to leadership Handle employee issues with discretion, empathy, and accountability 🧠 Required Skills and Experience 8+ years of experience in operations, people management, or admin leadership. Excellent communication in English; clear and confident in verbal and written form. Proven track record of working with Western/global teams and clients Strong leadership skills and team-building experience Prior exposure to fast-paced tech, data, or sports-related work environments is preferred Bachelor's degree A passion for cricket is required 🌟 Why should you apply? A fantastic opportunity to build and scale a high-performing India office for a global sports data company. Work with collaborative, fast-moving teams and international stakeholders. Influence how local operations are shaped, scaled, and optimised. Lead the employee experience for a growing team working on real-time sports data delivery About the Employment Model – Direct Employment : You will be hired directly by the client and be part of their core internal team in India. All aspects of your employment — including title, day-to-day responsibilities, compensation, growth, and performance evaluation — will be handled directly by the client. Straatix is simply supporting in identifying and onboarding top-tier talent for this role
Assistant Operations Manager - Cricket Data Ops & Site Support Your Experience At a Glance EXVIA (Client Code Name) is looking for a hands-on and proactive Assistant Operations Manager to support the India Head of Office in building and scaling a high-performance India operations centre. This is a foundational role meant for someone who thrives in structured yet dynamic environments, is eager to roll up their sleeves in day-to-day activities like live cricket data collection, and aspires to grow into a long-term operations leader. In the early phase, you will focus on understanding EXVIA's end-to-end data operations, including live sports monitoring, staffing discipline, and quality delivery. Over time, your responsibilities will shift toward team leadership, process ownership, and site-wide operational success. About EXVIA (Client Code Name) EXVIA is a global sports data company delivering real-time, AI-powered analytics platforms to the cricket and football industry. Their systems are used by digital platforms, broadcasters, and sports federations to enhance fan engagement and data accuracy across matches worldwide. With a growing presence in India, EXVIA is investing in high-quality talent to lead operational excellence and cultural cohesion from the ground up. Key Responsibilities Support the Head of India Office in managing day-to-day operations, team routines, and escalation workflows Actively participate in cricket match coverage by watching live games and assisting with structured data entry and quality validation Build a comprehensive understanding of internal processes across staffing, game coverage, reporting, and compliance As the team scales, transition into a broader operations ownership role, managing shift adherence, employee morale, and delivery health Demonstrate strong people leadership, especially during match windows and high-pressure scenarios Facilitate smooth onboarding and training for new data operators and junior staff Be the cultural glue for the team: encourage discipline, motivation, and clear communication Escalate operational blockers to the Site Leader and collaborate with HQ on implementation fixes Required Skills & Experience 4-10 years of experience in operations, people coordination, or team leadership, preferably in a tech, data, or sports-tech environment Comfortable working under tight timelines, especially during live events or coverage shifts Excellent verbal and written communication skills; able to communicate clearly across local teams and UK-based stakeholders Detail-oriented with the ability to follow structured processes and improve them over time Strong interest in cricket and live sports operations - not necessarily a sports nerd, but must enjoy the domain Self-driven, mature, and reliable - capable of functioning independently in a startup-like environment Basic proficiency in Excel, Google Sheets, or internal dashboards Why This Role Matters This is not just a supporting role - it is a long-term strategic position where we are investing in future site leaders. You'll get to own processes from the ground up, understand the pulse of a live data business, and eventually manage a larger team with full autonomy. About The Employment Model - Direct Employment You will be hired directly by EXVIA and be part of their core internal team in India. All aspects of your employment - including title, responsibilities, compensation, growth, and performance evaluation - will be handled directly by EXVIA. Straatix is supporting EXVIA in identifying and onboarding top-tier talent for this role. (ref:iimjobs.com)
Assistant Operations Manager – Cricket Data Ops & Site Support Your Experience at a Glance Our client is looking for a hands-on and proactive Operations Manager to support the Head of India Operations in building and scaling a high-performance India operations centre. This is a foundational role meant for someone who thrives in structured yet dynamic environments, is eager to roll up their sleeves in day-to-day activities like live cricket data collection, and aspires to grow into a long-term operations leader. In the early phase, you will focus on understanding the end-to-end data operations, including live sports monitoring, staffing discipline, and quality delivery. Over time, your responsibilities will shift toward team leadership, process ownership, and site-wide operational success. The client is a global sports data company delivering real-time, AI-powered analytics platforms to the cricket industry. Every game, every play, every moment is captured with ultimate precision and delivered in real time. Thriving on speed, accuracy, and the thrill of competition, they ensure data is delivered right on time to their clients worldwide, showing the real meaning behind the statistics that matter. Key Responsibilities Support the Head of India Operations in managing day-to-day operations, team routines, and escalation workflows Actively participate in cricket match coverage by watching live games and assisting with structured data entry and quality validation Build a comprehensive understanding of internal processes across staffing, game coverage, reporting, and compliance As the team scales, transition into a broader operations ownership role, managing shift adherence, employee morale, and delivery health Demonstrate strong people leadership, especially during match windows and high-pressure scenarios Facilitate smooth onboarding and training for new data operators and junior staff Be the cultural glue for the team: encourage discipline, motivation, and clear communication Escalate operational blockers to the Site Leader and collaborate with HQ on implementation fixes Required Skills & Experience 4–10 years of experience in operations, people coordination, or team leadership, preferably in a tech, data, or sports-tech environment Comfortable working under tight timelines, especially during live events or coverage shifts Excellent verbal and written communication skills; able to communicate clearly across local teams and UK-based stakeholders Detail-oriented with the ability to follow structured processes and improve them over time Strong interest in cricket and live sports operations – not necessarily a sports nerd, but must enjoy the domain Self-driven, mature, and reliable – capable of functioning independently in a startup-like environment Basic proficiency in Excel, Google Sheets, or internal dashboards Why This Role Matters This is not just a supporting role — it is a long-term strategic position where we are investing in future site leaders. You’ll get to own processes from the ground up, understand the pulse of a live data business, and eventually manage a larger team with full autonomy. About the Employment Model – Direct Employment You will be hired directly by EXVIA and be part of their core internal team in India. All aspects of your employment — including title, responsibilities, compensation, growth, and performance evaluation — will be handled directly by EXVIA. Straatix is supporting EXVIA in identifying and onboarding top-tier talent for this role.
Talent Scout Associate (Experience: 0Y-2Y) Location: Remote (India) Job Code: STX-44 Application Link: Submit your profile here About Us At Straatix Partners , we are building innovative and high-performing teams for leading global organisations. As a tech-first organisation, we aim to empower individuals passionate about recruitment and talent acquisition. Join us if you're looking to grow your career in a fast-paced, dynamic environment where empathy and candidate experience are at the heart of everything we do Job Description As a Talent Scout, you will be the engine of our recruitment process, specialising in unearthing and engaging top-tier technical talent across all levels. You will be responsible for building robust talent pipelines for roles ranging from junior engineers to senior architects, crafting compelling outreach, and creating an exceptional first impression for every candidate. You'll partner closely with our Talent Acquisition team to understand complex technical requirements and develop creative, multi-platform sourcing strategies. If you have a knack for finding hidden talent, a passion for technology, and a desire to connect people with great opportunities, we’d love to hear from you Key Responsibilities Multi-Channel Strategic Sourcing : Proactively identify and engage passive technical candidates across all seniority levels. Go beyond standard methods by leveraging advanced sourcing techniques on platforms like LinkedIn Recruiter, GitHub, Stack Overflow, and other niche technology communities. Systematic Talent Pipelining : Design, build, and maintain a healthy pipeline of qualified candidates for current and future technical roles. Implement processes to ensure a continuous flow of talent for strategic and hard-to-fill positions. Technical Candidate Engagement: Act as the first point of contact, delivering a compelling and technically informed pitch. Ensure a seamless and positive initial experience that sets the stage for the entire hiring journey. ATS & Systems Management : Meticulously manage candidate data within our Application Tracking System (ATS). Champion data hygiene, track source effectiveness, and utilise the system to drive an efficient recruitment process Candidate Experience : Champion an outstanding candidate experience from the very first touchpoint, making it a top priority and key performance indicator Data-Driven Sourcing Process : Track, analyse, and report on key sourcing metrics (e.g., response rates, conversion rates, pipeline health). Use this data to refine and improve sourcing strategies and processes continuously LinkedIn & Brand Expertise : Leverage LinkedIn not just for sourcing, but for building your professional brand and enhancing Straatix’s presence as an employer of choice within the tech ecosystems Key Skills and Qualifications Educational Background: Preferred: Computer Science Engineering background. Alternative: BBA with a specialisation in HR or a related field, coupled with a strong, demonstrable interest in technology and sourcing Technical Sourcing Expertise : A demonstrated passion for the art and science of finding and engaging technical talent. Experience with sourcing for various tech stacks (e.g., Frontend, Backend, DevOps, Data Science) is a major plus Proficiency with Tools & Systems Sourcing Tools : Hands-on experience with LinkedIn Recruiter and a strong ability to conduct complex Boolean searches. Proven ability to source talent from platforms like GitHub and Stack Overflow Deep familiarity and hands-on experience with modern ATS/CRM platforms (e.g., Lever, Greenhouse, Ashby) Strong Communication Skills : Exceptional verbal and written communication skills to craft personalised, engaging outreach messages and interact professionally Empathy and Professionalism: The ability to build rapport and create a positive, comfortable experience for candidates at all levels Process-Oriented Mindset : A methodical and organised approach to building and managing scalable sourcing processes and handling a high volume of candidate data. Results-Driven: A proactive and persistent approach to meeting sourcing targets and building high-quality, diverse talent pipelines. What We Offer 100% Remote Work: Work from anywhere in India Professional Growth : Opportunity to learn and grow in a fast-paced, innovative environment, with a clear path in talent acquisition Empowered Environment: Autonomy to drive results while being supported by a collaborative team. Impactful Role : Be a key contributor to the growth of global technology teams by being at the forefront of talent discovery. If you’re a curious and empathetic individual with a passion for finding great technical talent, we’d love for you to join us.
Your Experience at a Glance Our client is looking for a hands-on and proactive Assistant Manager to support the Head of Operations in building and scaling a high-performance India operations centre. This is a foundational role meant for someone who thrives in structured yet dynamic environments, is eager to roll up their sleeves in day-to-day activities like live cricket data collection, and aspires to grow into a long-term operations leader. In the early phase, you will focus on understanding the end-to-end data operations — including carrying out data entry yourself and learning and documenting the end-to-end process. Over time, your responsibilities will shift toward team recruitment, training and leadership, process ownership, and the operational success of your team. The client is a global sports data company delivering real-time analytics platforms to the cricket industry. Every game, every play, every moment is captured with ultimate precision and delivered in real time. Thriving on speed, accuracy, and the thrill of competition, they ensure data is delivered right on time to their clients worldwide, showing the real meaning behind the statistics that really matter. Key Responsibilities Support the Head of Operations in managing day-to-day operations, team routines, and escalation workflows Actively participate in cricket match coverage by watching and scoring live games and assisting with structured data entry and quality validation Build a comprehensive understanding of internal processes across staffing, game coverage, reporting, and compliance As the team scales, transition into a broader operations ownership role, managing shift adherence, employee morale, and delivery health Demonstrate strong people leadership, especially during match windows and high-pressure scenarios Facilitate smooth onboarding and training for new data operators and junior staff Be the cultural glue for the team: encourage discipline, motivation, and clear communication Escalate operational blockers to the Site Leader and collaborate with HQ on implementation fixes Required Skills & Experience 5–9 years of experience in operations, people coordination, or team leadership, preferably in a tech, data, or sports-tech environment Comfortable working under tight timelines, especially during live events or coverage shifts Excellent verbal and written communication skills; able to communicate clearly across local teams and UK-based stakeholders Detail-oriented with the ability to follow structured processes and improve them over time Must have a strong interest in cricket and live sports operations Self-driven, mature, and reliable – capable of functioning independently in a startup-like environment Basic proficiency in Excel, Google Sheets, or internal dashboards Why This Role Matters This is not just a supporting role — it is a long-term strategic position where we are investing in future site leaders. You’ll get to own processes from the ground up, understand the pulse of a live data business, and eventually manage a larger team with full autonomy. About the Employment Model – Direct Employment You will be hired directly by the client and be part of their core internal team in India. All aspects of your employment — including title, day-to-day responsibilities, compensation, growth, and performance evaluation — will be handled directly by the client. Straatix is simply supporting in identifying and onboarding top-tier talent for this role.
QA Engineer – Functional Testing Your Role at a Glance: As a Senior Functional QA Engineer, you'll be at the centre of validating a groundbreaking real-time voice transformation product. This role involves hands-on testing of AI-powered speech clarity tools across desktop environments and various audio devices. You’ll help ensure software quality that directly impacts thousands of users' real-time experiences. Our client is an AI-first product company transforming the future of global communication through real-time voice technology. Their platform powers voice applications used by enterprises worldwide, enhancing clarity, reducing noise, and improving comprehension at scale. The team has raised over $100M in funding and collaborates with multiple Fortune 100 companies to deploy production-grade AI systems. This is a fast-growing, deep-tech company focused on cutting-edge speech technology. 🌟 Why You Should Apply Build quality for products used in real-time by global enterprise teams Be part of a high-performance, AI-driven engineering culture Get in early and grow with a team scaling rapidly across India and globally Solve real-world problems with lasting impact Key Responsibilities Conduct functional, compatibility, and performance testing across devices and systems Write and execute SQL queries to validate backend data flows Work with diverse headsets and validate real-time audio processing Troubleshoot production issues and perform regression tests Ensure comprehensive documentation of defects and test coverage ✅ What You Bring 5+ years in QA testing Windows applications and backend data flows Strong experience with SQL, system validation, and performance test strategy Passion for audio quality and user experience Clear communicator, detail-driven, and proactive problem solver About the Employment Model – Direct Employment : You will be hired directly by the client and be part of their core internal team in India. All aspects of your employment — including title, day-to-day responsibilities, compensation, growth, and performance evaluation — will be handled directly by the client. Straatix is simply supporting in identifying and onboarding top-tier talent for this role
🤖 Automation QA Engineer 🧭 Your Role at a Glance As an Automation QA Engineer, you'll drive automation for real-time voice transformation applications across both Windows and Web platforms. You’ll work closely with developers to integrate automation into CI/CD pipelines and build reliable, modular test frameworks from scratch. 🏢 About the Client Our client is an AI-first product company transforming the future of global communication through real-time voice technology. Their platform powers voice applications used by enterprises worldwide, enhancing clarity, reducing noise, and improving comprehension at scale. The team has raised over $100M in funding and collaborates with multiple Fortune 100 companies to deploy production-grade AI systems. This is a fast-growing, deep-tech company focused on cutting-edge speech technology. 🌟 Why You Should Apply Work on automation for next-gen AI voice tech used globally Join a high-ownership, fast-iteration startup culture Be part of a growing QA center of excellence in India Help scale test coverage and framework maturity from 🛠 Key Responsibilities Design and maintain automation frameworks for both desktop and web Write robust tests in Selenium with Python Integrate test suites into CI/CD pipelines Track test coverage, defects, and ensure reliability during production releases ✅ What You Bring 3+ years of experience in QA automation Proficiency in Selenium + Python, with strong scripting and debugging skills Experience automating Windows desktop applications Familiarity with web automation, CI/CD integration, and test planning Employment Model – Direct Employment: You will be hired directly by the client and be part of their core internal team in India. All aspects of your employment — including title, day-to-day responsibilities, compensation, growth, and performance evaluation — will be handled directly by the client. Straatix is simply supporting in identifying and onboarding top-tier talent for this role.
Your Experience at a Glance Our client (Code Name: EXVIA) is a global sports data company delivering real-time, high-precision analytics to the cricket industry. As a Team Lead – Cricket Operations, you will play a vital role in ensuring the accuracy, timeliness, and quality of cricket data delivered across the globe. In this role, you’ll lead a small team of 3–5 cricket operators, actively participate in live match coverage, and support the India Operations Manager in running the day-to-day delivery. You'll be hands-on in your early months — understanding the end-to-end match process, participating in live scoring, and gradually transitioning into people leadership, quality oversight, and operational coordination. This is a great opportunity for someone who is passionate about cricket, thrives in structured live ops environments, and wants to grow into a long-term operations leadership career. Key Responsibilities Live Coverage Participation: Watch and score live cricket matches, ensuring structured and accurate data collection Team Supervision: Lead a pod of 3–5 cricket operators during shifts, driving shift discipline, attendance, and match readiness Training & Onboarding: Support in onboarding new operators and mentoring junior staff on process adherence and scoring logic Process Ownership: Assist in refining data entry processes, shift handovers, and match reporting workflows Escalation Handling: Act as the first escalation point for in-shift issues and collaborate with the India Ops Manager for resolution Team Morale & Communication: Be a cultural anchor — maintain energy, motivation, and communication clarity during match coverage Documentation & Reporting: Track operator performance, maintain shift logs, and report critical incidents to leadership ✅ Required Skills & Experience 2–4 years of experience in operations, team coordination, or support roles, preferably in tech, sports, or data environments Strong interest in cricket and comfort with watching, following, and understanding live match scenarios Experience managing small teams or coordinating shift-based work preferred Excellent verbal and written communication skills, especially with remote stakeholders (UK-based HQ) Highly organised and detail-oriented, with the ability to follow SOPs and proactively improve them Comfortable working under pressure during live events and tight timelines Proficiency in basic tools like Excel, Google Sheets, or internal dashboards 🌟 Why This Role Matters This is not just a coordinator role — it’s a stepping stone to future leadership. You’ll gain firsthand knowledge of live sports data operations, build team management muscle, and contribute to the scaling of a new India capability centre. 📘 About the Employment Model – Direct Employment: You will be hired directly by the client and be part of their core India team. All responsibilities, performance feedback, compensation, and career growth will be handled by the client directly. Straatix is acting as the exclusive talent acquisition partner for this role.
Your Experience at a Glance Our client is looking for a hands-on and proactive Assistant Manager to support the Head of Operations in building and scaling a high-performance India operations centre. This is a foundational role meant for someone who thrives in structured yet dynamic environments, is eager to roll up their sleeves in day-to-day activities like live cricket data collection, and aspires to grow into a long-term operations leader. In the early phase, you will focus on understanding the end-to-end data operations — including carrying out data entry yourself and learning and documenting the end-to-end process. Over time, your responsibilities will shift toward team recruitment, training and leadership, process ownership, and the operational success of your team. The client is a global sports data company delivering real-time analytics platforms to the cricket industry. Every game, every play, every moment is captured with ultimate precision and delivered in real time. Thriving on speed, accuracy, and the thrill of competition, they ensure data is delivered right on time to their clients worldwide, showing the real meaning behind the statistics that really matter. Key Responsibilities Support the Head of Operations in managing day-to-day operations, team routines, and escalation workflows Actively participate in cricket match coverage by watching and scoring live games and assisting with structured data entry and quality validation Build a comprehensive understanding of internal processes across staffing, game coverage, reporting, and compliance As the team scales, transition into a broader operations ownership role, managing shift adherence, employee morale, and delivery health Demonstrate strong people leadership, especially during match windows and high-pressure scenarios Facilitate smooth onboarding and training for new data operators and junior staff Be the cultural glue for the team: encourage discipline, motivation, and clear communication Escalate operational blockers to the Site Leader and collaborate with HQ on implementation fixes Required Skills & Experience 5–9 years of experience in operations, people coordination, or team leadership, preferably in a tech, data, or sports-tech environment Comfortable working under tight timelines, especially during live events or coverage shifts Excellent verbal and written communication skills; able to communicate clearly across local teams and UK-based stakeholders Detail-oriented with the ability to follow structured processes and improve them over time Must have a strong interest in cricket and live sports operations Self-driven, mature, and reliable – capable of functioning independently in a startup-like environment Basic proficiency in Excel, Google Sheets, or internal dashboards Why This Role Matters This is not just a supporting role — it is a long-term strategic position where we are investing in future site leaders. You’ll get to own processes from the ground up, understand the pulse of a live data business, and eventually manage a larger team with full autonomy. About the Employment Model – Direct Employment You will be hired directly by the client and be part of their core internal team in India. All aspects of your employment — including title, day-to-day Responsibilities, compensation, growth, and performance evaluation will be handled directly by the client. Straatix is simply supporting in identifying and onboarding top-tier talent for this role.
🔍 Your Experience at a Glance We are hiring a Product Owner for a client engagement in the Contact Centre as a Service (CCaaS) domain. As part of the RIGO team, you will play a pivotal role in shaping the platform roadmap, ensuring it is intuitive, reliable, and scalable for mid-market customers while empowering partners and operations teams. You will bridge product vision with engineering and operations execution — simplifying provisioning, improving observability, and ensuring a seamless end-to-end experience for admins, customers, and internal teams. 🏢 About RIGO (Code Name: RIGO) RIGO is a modern AI services and product engineering company helping enterprises and high-growth businesses build and scale next-generation platforms. By combining deep expertise in AI/ML, cloud, data, and product strategy, RIGO partners with global clients to deliver measurable business outcomes. For this role, you will join a strategic CCaaS project, contributing to the development of a modern, voice-led, multi-channel platform at enterprise scale. 🔧 Key Responsibilities Own and evolve the CCaaS platform roadmap, with focus on discovery, provisioning, usability, manageability, scalability, and reliability. Create intuitive admin and configuration workflows for customers, partners, and operations teams. Ensure monitoring and observability are built into the platform for proactive issue detection and resolution. Partner with engineering and DevOps to improve platform performance, particularly for voice and AI-integrated workflows. Champion the end-to-end customer experience — provisioning, onboarding, usage, and support. Enable internal teams (support, onboarding, channel) with platform features that reduce manual effort and accelerate time-to-value. Define and track metrics such as provisioning time, uptime, admin satisfaction, and time-to-resolution. ✅ Qualifications & Skills 5+ years of product management experience in CCaaS, SaaS, or cloud-based platforms. Proven success leading platform initiatives in multi-tenant environments. Strong understanding of multi-channel communications, contact centre workflows, and cloud infrastructure. Experience working closely with DevOps, engineering, and support teams on scalability and automation. Excellent communication, stakeholder alignment, and cross-functional leadership skills. Education: Undergraduate degree in Computer Science or Engineering; MBA preferred. 💡 Why This Role Matters As a Product Owner with RIGO, you will be instrumental in shaping a next-generation CCaaS platform that powers voice-led and AI-enabled customer engagement at scale. You’ll help deliver simplified provisioning, stronger observability, and improved reliability — all critical to driving measurable impact for customers and operations teams. This is your chance to work with RIGO on a high-visibility client project, directly influencing how modern enterprises adopt and scale CCaaS platforms
Your Experience at a Glance Our client (Code Name: EXVIA) is a global sports data company delivering real-time, high-precision analytics to the cricket industry. As a Team Lead – Cricket Operations, you will play a vital role in ensuring the accuracy, timeliness, and quality of cricket data delivered across the globe. In this role, you’ll lead a small team of 3–5 cricket operators, actively participate in live match coverage, and support the India Operations Manager in running the day-to-day delivery. You'll be hands-on in your early months — understanding the end-to-end match process, participating in live scoring, and gradually transitioning into people leadership, quality oversight, and operational coordination. This is a great opportunity for someone who is passionate about cricket, thrives in structured live ops environments, and wants to grow into a long-term operations leadership career. Key Responsibilities Live Coverage Participation: Watch and score live cricket matches, ensuring structured and accurate data collection Team Supervision: Lead a pod of 3–5 cricket operators during shifts, driving shift discipline, attendance, and match readiness Training & Onboarding: Support in onboarding new operators and mentoring junior staff on process adherence and scoring logic Process Ownership: Assist in refining data entry processes, shift handovers, and match reporting workflows Escalation Handling: Act as the first escalation point for in-shift issues and collaborate with the India Ops Manager for resolution Team Morale & Communication: Be a cultural anchor — maintain energy, motivation, and communication clarity during match coverage Documentation & Reporting: Track operator performance, maintain shift logs, and report critical incidents to leadership ✅ Required Skills & Experience 2–4 years of experience in operations, team coordination, or support roles, preferably in tech, sports, or data environments Strong interest in cricket and comfort with watching, following, and understanding live match scenarios Experience managing small teams or coordinating shift-based work preferred Excellent verbal and written communication skills, especially with remote stakeholders (UK-based HQ) Highly organised and detail-oriented, with the ability to follow SOPs and proactively improve them Comfortable working under pressure during live events and tight timelines Proficiency in basic tools like Excel, Google Sheets, or internal dashboards 🌟 Why This Role Matters This is not just a coordinator role — it’s a stepping stone to future leadership. You’ll gain firsthand knowledge of live sports data operations, build team management muscle, and contribute to the scaling of a new India capability centre. 📘 About the Employment Model – Direct Employment: You will be hired directly by the client and be part of their core India team. All responsibilities, performance feedback, compensation, and career growth will be handled by the client directly. Straatix is acting as the exclusive talent acquisition partner for this role.