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Genpact logo

STP - PA

0 - 4 years

0 Lacs

hyderabad telangana

Posted:2 weeks ago| Platform: Shine logo

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Skills Required

ms excel procurement excellent communication skills supplier setup concepts

Work Mode

On-site

Job Type

Full Time

Job Description

As a Process Associate in Procurement at Genpact, you will play a crucial role in ensuring the smooth functioning of purchase requisition and supplier set-up processes. Your primary responsibility will be to handle email inquiries from both internal customers and external vendors, providing professional and high-quality service and assistance throughout the entire customer interaction process. Your excellent communication skills, both written and spoken, will be key in maintaining effective and efficient communication with customers to facilitate smooth transactions. In this role, you will be expected to keep detailed records of customer interactions, including inquiries, complaints, and comments, as well as the actions taken to address them. Your ability to resolve customer queries promptly and effectively will be essential in building and maintaining strong customer relationships. Additionally, you will monitor incoming queries via email and ensure timely acknowledgment and resolution as per service level agreements (SLAs). To excel in this position, you should have a Graduation degree in Commerce (B.Com) and be a fresher. Proficiency in MS Excel and an understanding of Procurement/Supplier Set-up Concepts are preferred qualifications. Familiarity with WorkDay and Coupa will be advantageous. Your proactive approach in following up with requesters and co-functional teams to expedite resolutions, as well as providing regular updates to users and impacted parties on the status of raised tickets/issues, will contribute to the overall efficiency of the procurement process. You will also be responsible for transferring or raising inquiries to the appropriate teams for resolution when necessary. If you are passionate about delivering exceptional customer service, possess strong communication skills, and have a keen interest in procurement processes, this role offers an exciting opportunity to contribute to Genpact's mission of creating lasting value for clients. Join us in our relentless pursuit of a world that works better for people. This full-time position for a Process Associate is based in Hyderabad, India. If you meet the qualifications and are eager to take on this challenging yet rewarding role, we encourage you to apply and be a part of our dynamic team at Genpact.,

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