Store & Training Manager

Namaskaram!

Store Manager

This role requires a balance of operational excellence, people leadership, and strategic thinking to ensure the store becomes a benchmark for both sales and service.

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Top 3 Daily Tasks:

• Lead and coach staff through daily briefings, training freshers, and performance check-ins.
• Oversee store operations, ensuring smooth workflow, stock availability, and adherence to visual and service standards.
• Engage with customers on the floor, handling queries, gathering feedback, and ensuring an exceptional in-store experience.

Minimum Work Experience Required:

• 5+ years

  of progressive retail experience(consumer tech), with at least 1 year in a managerial or supervisory role.
• Proven track record in

  training and developing teams

  in a retail or customer-facing environment.
• Strong analytical skills for interpreting performance data and customer insights.
• Excellent communication, leadership, and interpersonal skills.
• Experience working with or understanding technical products is essential.
  

Top 5 Skills You Should Possess:

• Strong communication and interpersonal skills to engage with diverse on-ground teams.
• Ability to simplify and explain technical concepts to non-technical audiences.
• Experience in training delivery, whether one-on-one or in group formats.
• Proficiency in documentation ability to write SOPs, training content, FAQs, etc.
• Capable of conducting performance analysis, customer research, and deriving actionable insights.

What You’ll Be Expected to Do:

• Lead, train, and mentor store staff

  to achieve sales targets, deliver excellent service, and maintain brand standards.

• Oversee daily store operations

  , ensuring smooth workflows, accurate inventory management, and compliance with SOPs.

• Conduct customer engagement activities

  , gather feedback, and use insights to enhance the in-store experience.

• Monitor and analyze store performance metrics

  to identify improvement areas and implement corrective actions.

• Conduct market and competitor research

  to inform promotional strategies and optimize product offerings.