Store Manager

Job Title: Store Manager
Department: Retail / Store OperationsReports To: Area Manager / Regional Manager

Job Summary

The Store Manager is responsible for overseeing the daily operations of the store, ensuring excellent customer service, achieving sales targets, managing staff, maintaining inventory, and ensuring the store operates efficiently and profitably.

Key Responsibilities

1. Store Operations

• Manage day-to-day store operations.
• Ensure the store is clean, organized, and well-maintained.
• Ensure proper opening and closing procedures.
• Maintain company policies and operational standards.

2. Sales & Target Achievement

• Achieve monthly and annual sales targets.
• Monitor daily sales performance and prepare sales reports.
• Develop strategies to increase revenue and profitability.
• Promote products and maximize sales opportunities.

3. Team Management

• Recruit, train, and supervise store employees.
• Allocate duties and prepare staff schedules.
• Monitor employee performance and productivity.
• Motivate the team to achieve business objectives.

4. Customer Service

• Ensure excellent customer service.
• Handle customer complaints and resolve issues professionally.
• Maintain strong customer relationships.
• Improve customer satisfaction and retention.

5. Inventory Management

• Monitor stock levels and ensure product availability.
• Manage stock receiving, transfers, and replenishment.
• Conduct regular stock audits.
• Minimize stock loss, damage, and wastage.

6. Cash & Financial Management

• Monitor daily cash transactions and billing.
• Ensure accurate cash handling and deposits.
• Monitor store expenses and control operational costs.
• Maintain accurate financial and sales records.

7. Visual Merchandising

• Ensure attractive product displays.
• Maintain proper product placement and pricing.
• Follow company merchandising guidelines.
• Ensure promotional activities are implemented correctly.

Required Qualifications

• Graduate in Business Administration, Retail Management, or a related field.
• 35 years of experience in retail operations.
• Previous experience in a supervisory or store management role.
• Knowledge of inventory management, sales, and customer service.

Required Skills

• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Sales and target-oriented mindset.
• Problem-solving and decision-making abilities.
• Good knowledge of MS Excel and POS systems.
• Time management and organizational skills.

Key Performance Indicators (KPIs)

• Monthly sales target achievement.
• Store profitability.
• Customer satisfaction.
• Inventory accuracy.
• Stock loss and shrinkage control.
• Employee productivity.
• Store operational compliance.

  Role & responsibilities

Preferred candidate profile