Job Title: Store Manager
Department: Retail / Store OperationsReports To: Area Manager / Regional Manager
Key Responsibilities
1. Store Operations
- Manage day-to-day store operations.
- Ensure the store is clean, organized, and well-maintained.
- Ensure proper opening and closing procedures.
- Maintain company policies and operational standards.
2. Sales & Target Achievement
- Achieve monthly and annual sales targets.
- Monitor daily sales performance and prepare sales reports.
- Develop strategies to increase revenue and profitability.
- Promote products and maximize sales opportunities.
3. Team Management
- Recruit, train, and supervise store employees.
- Allocate duties and prepare staff schedules.
- Monitor employee performance and productivity.
- Motivate the team to achieve business objectives.
4. Customer Service
- Ensure excellent customer service.
- Handle customer complaints and resolve issues professionally.
- Maintain strong customer relationships.
- Improve customer satisfaction and retention.
5. Inventory Management
- Monitor stock levels and ensure product availability.
- Manage stock receiving, transfers, and replenishment.
- Conduct regular stock audits.
- Minimize stock loss, damage, and wastage.
6. Cash & Financial Management
- Monitor daily cash transactions and billing.
- Ensure accurate cash handling and deposits.
- Monitor store expenses and control operational costs.
- Maintain accurate financial and sales records.
7. Visual Merchandising
- Ensure attractive product displays.
- Maintain proper product placement and pricing.
- Follow company merchandising guidelines.
- Ensure promotional activities are implemented correctly.
Required Qualifications
- Graduate in Business Administration, Retail Management, or a related field.
- 35 years of experience in retail operations.
- Previous experience in a supervisory or store management role.
- Knowledge of inventory management, sales, and customer service.
Required Skills
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Sales and target-oriented mindset.
- Problem-solving and decision-making abilities.
- Good knowledge of MS Excel and POS systems.
- Time management and organizational skills.
Key Performance Indicators (KPIs)
- Monthly sales target achievement.
- Store profitability.
- Customer satisfaction.
- Inventory accuracy.
- Stock loss and shrinkage control.
- Employee productivity.
- Store operational compliance
Interested candidates can share their resume at shivani.malik@lenskart.com
