2.0 - 6.0 years

0 Lacs

maharashtra

On-site

The company is WNS (Holdings) Limited (NYSE: WNS), a leading Business Process Management (BPM) company that collaborates industry knowledge with technology and analytics expertise to create digital-led transformational solutions in various sectors. They work with clients across 10 industries including Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to help them reimagine their digital future and achieve operational excellence. With a team of over 44,000 employees, WNS delivers a spectrum of BPM services in finance and accounting, procurement, customer interaction services, and human resources tailored to each client's unique business challenges. We are looking for a highly organized and detail-oriented individual to join our team as a Workforce Planner in our call center. As a Workforce Planner, you will be responsible for efficiently allocating resources to meet our call center's service level targets. Your role will involve forecasting call volumes, creating staffing schedules, monitoring real-time adherence, and analyzing data to optimize workforce productivity. We seek a candidate with a strong analytical mindset, excellent communication skills, and the ability to thrive in a fast-paced environment. The work shifts are in the US, work mode is Workforce Optimization for all 5 days, and the location is Pune. A certification in Workforce Management or a related field is considered a plus. Qualifications: - Bachelor's degree in Business Administration, Statistics, or a related field is preferred - Proven experience as a Workforce Planner or in a similar role within a call center environment - Certification in Workforce Management or a related field is a plus - Proficiency in using workforce management software and tools - Strong knowledge of call center metrics and performance indicators - Ability to work flexible hours, including evenings and weekends as needed - Excellent problem-solving and decision-making skills - Strong analytical skills with the ability to interpret data and trends ,

Posted 2 weeks ago

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