Staff Consultant- Production Support

About Oracle FSGIU -

Key Responsibilities

Monitor environment health and ensure system readiness through regular checks and proactive maintenance.

Manage incidents and service requests - acknowledge, investigate, and resolve within SLA/OLA timelines.

Perform release management and deployment activities for applications on cloud platforms.

Conduct root cause analysis and apply remediation using standard and certified procedures.

Collaborate with partner teams to manage capacity and coordinate scaling as required.

Maintain accurate documentation of incidents, resolutions, and standard operating procedures.

Participate in Disaster Recovery (DR) testing and application recycle/service restarts.

Partner with Dev and L2 teams to standardize knowledge and streamline L1 remediation processes.

Mandatory

application support

PL/SQL, Unix, and Unix Shell Scripting

CI/CD pipelines

Proven problem-solving and debugging expertise.

Ability to independently apply production upgrades and manage deployments.

ITIL processes

SLA/OLA frameworks

24x7 rotational support model

Excellent communication, analytical, and customer service orientation.

Key Responsibilities

Monitor environment health and ensure system readiness through regular checks and proactive maintenance.

Manage incidents and service requests - acknowledge, investigate, and resolve within SLA/OLA timelines.

Perform release management and deployment activities for applications on cloud platforms.

Conduct root cause analysis and apply remediation using standard and certified procedures.

Collaborate with partner teams to manage capacity and coordinate scaling as required.

Maintain accurate documentation of incidents, resolutions, and standard operating procedures.

Participate in Disaster Recovery (DR) testing and application recycle/service restarts.

Partner with Dev and L2 teams to standardize knowledge and streamline L1 remediation processes.

Mandatory

application support

PL/SQL, Unix, and Unix Shell Scripting

CI/CD pipelines

Proven problem-solving and debugging expertise.

Ability to independently apply production upgrades and manage deployments.

ITIL processes

SLA/OLA frameworks

24x7 rotational support model

Excellent communication, analytical, and customer service orientation.

Good-to-Have

cloud-native application monitoring tools

incident automation

core banking / financial systems

Career Level - IC2