SSG-CPAG KOLKATA

The main focus of this role is on Product Failure Tracking and Analysis. You will be responsible for accurately identifying, recording, and categorizing all product failures. Additionally, you will conduct timely root cause analyses for identified product failures to ensure efficient resolution. In addition to failure tracking, you will also be involved in New Product Development. This will involve executing through Product Lifecycle Management (PLM) to provide real-time updates to all stakeholders. Regular reviews will be conducted to ensure alignment between the planned and actual outcomes, including service strategy, DFS, and service manual updates. Another aspect of the role involves providing training to enhance the competency of Engineers and Channel Partners. This will help improve their skills and knowledge in handling HVAC Systems, specifically focusing on Room Air-Conditioner Installation. Key skills required for this position include expertise in HVAC Systems, proficiency in Room Air-Conditioner Installation, effective communication skills, and strong problem-solving and decision-making abilities.,