An Automotive Service Advisor serves as the main point of contact between customers and service technicians, managing appointments, explaining repairs, and ensuring customer satisfaction. They are responsible for assessing vehicle needs, providing estimates, scheduling repairs, and following up with customers on the status of their vehicle. Additionally, service advisors may upsell additional services and maintain records of service activities. Here's a more detailed breakdown of their roles and responsibilities: Customer Interaction and Communication: Greeting customers and assessing their needs: Understanding the customer's vehicle's issues and service requests. Communicating repair needs and recommendations: Explaining the recommended course of action and providing estimates for repairs. Addressing customer concerns and complaints: Resolving issues promptly and professionally. Following up with customers: Updating them on the status of their vehicle and ensuring their satisfaction. Service Management: Preparing service orders and estimates: Creating detailed records of repairs and costs. Scheduling appointments: Managing the flow of customers and technicians to ensure timely service. Coordinating with technicians: Ensuring accurate and timely repairs. Maintaining records of service activities: Keeping track of repairs, costs, and customer interactions. Sales and Upselling: Promoting services and upselling: Offering additional maintenance options and preventative care. Fulfilling sales goals: Working to meet service revenue targets. Technical Knowledge and Skills: Understanding automotive systems: Knowing how vehicles work and being able to identify potential problems. Utilizing computer systems and software: Managing service orders, scheduling, and customer records. Staying updated on new technologies and procedures: Keeping abreast of industry trends and advancements.
Automotive technicians are responsible for inspecting, repairing, and maintaining vehicles. They diagnose mechanical and electrical issues, perform routine maintenance, and replace parts as needed. Their responsibilities also include maintaining records, adhering to safety standards, and interacting with customers. Core Responsibilities: Diagnosing and Repairing Vehicles: Identifying and resolving problems with a vehicle's engine, transmission, electrical system, brakes, suspension, and other components. Routine Maintenance: Performing tasks like oil changes, tire rotations, fluid checks, and tune-ups. Parts Replacement: Replacing worn-out or faulty parts with new ones. Adhering to Standards: Following manufacturer specifications, dealership procedures, and safety regulations. Record Keeping: Maintaining accurate records of service and repairs performed on each vehicle. Customer Interaction: Explaining vehicle problems to customers in a clear and understandable manner. Safety Compliance: Operating tools and equipment safely, and ensuring a clean and safe work environment. Additional Responsibilities: Using Diagnostic Tools: Employing computerized diagnostic equipment to pinpoint problems efficiently. Inventory Management: Keeping track of parts inventory, placing orders, and verifying receipts. Staying Up-to-Date: Participating in training and educational opportunities to learn about new technologies and techniques. Supervision (in some cases): Supervising apprentices or other technicians. Shop Maintenance: Keeping the shop area clean and organized, and ensuring that tools and equipment are properly maintained.
Key Responsibilities Customer Engagement: Greet customers, understand their needs and budget, and recommend suitable vehicles based on their requirements. Product Expertise: Effectively explain features, accessories, and model specifications, comparing them with competitor vehicles. Sales & Negotiation: Provide product demonstrations, facilitate test drives, negotiate prices, and close sales agreements. Administrative Tasks: Complete necessary paperwork for sales and financing, and maintain customer databases. Customer Relationship Management: Build good rapport with customers, follow up post-sale to ensure satisfaction, and promote future sales. Collaboration: Work with sales teams and the finance department to achieve dealership goals and meet sales targets. Market Awareness: Stay informed about current car inventory, market trends, and competitor offerings. Typical Requirements Education: ANY college degree or Associate's degree in Automobile Engineering sometimes preferred. Experience: Previous experience in car sales or a similar role in a sales or customer service environment is beneficial. Skills: Communication: Good verbal and interpersonal skills to interact effectively with customers. Persuasion: Strong negotiation and closing abilities to persuade customers. Technical: Proficiency with computers and CRM software for managing customer information. Motivation: A self-motivated and results-driven approach to achieve sales goals
Job Profile - Automobile Sales Executive/Car Sales Consultant Key Responsibilities Customer Engagement: Greet customers, understand their needs and budget, and recommend suitable vehicles based on their requirements. Product Expertise: Effectively explain features, accessories, and model specifications, comparing them with competitor vehicles. Sales & Negotiation: Provide product demonstrations, facilitate test drives, negotiate prices, and close sales agreements. Administrative Tasks: Complete necessary paperwork for sales and financing, and maintain customer databases. Customer Relationship Management: Build good rapport with customers, follow up post-sale to ensure satisfaction, and promote future sales. Collaboration: Work with sales teams and the finance department to achieve dealership goals and meet sales targets. Market Awareness: Stay informed about current car inventory, market trends, and competitor offerings. Typical Requirements Education: ANY college degree or Associate's degree in Automobile Engineering sometimes preferred. Experience: Previous experience in car sales or a similar role in a sales or customer service environment is beneficial. Skills: Communication: Good verbal and interpersonal skills to interact effectively with customers. Persuasion: Strong negotiation and closing abilities to persuade customers. Technical: Proficiency with computers and CRM software for managing customer information. Motivation: A self-motivated and results-driven approach to achieve sales goals
We need CAR Sales consultants/Sales Executives for Automobile TATA passenger CAR showrooms in Chennai.
A car sales job description outlines the duties, responsibilities, and qualifications for a sales representative at a car dealership. It typically involves interacting with customers, understanding their needs, showcasing vehicles, negotiating prices, and completing sales paperwork. The role requires strong communication, customer service, and sales skills, as well as knowledge of vehicles and financing options. Key Responsibilities: Customer Interaction: Meeting with potential customers, understanding their needs, and identifying their requirements. Presenting and demonstrating vehicles, highlighting features and benefits. Facilitating test drives. Answering customer questions and addressing concerns. Sales Process: Negotiating prices and terms of sale. Developing leads and following up with potential customers. Assessing trade-in values. Preparing and completing sales paperwork. Customer Service: Providing excellent customer service throughout the sales process. Building and maintaining strong customer relationships. Follow-up with customers after the sale to ensure satisfaction. Knowledge and Skills: Maintaining up-to-date knowledge of vehicle inventory and promotions. Understanding financing options and warranty details. Collaborating with other sales team members to meet sales goals. Attending training sessions to stay current with industry trends. Other Duties: May be required to generate leads through various channels. May participate in marketing and promotional activities. Qualifications: Education: diploma or Degree or equivalent is generally required. Experience: Prior sales experience, particularly in automotive sales, is often preferred. Skills:Strong communication and interpersonal skills. Negotiation skills. Customer service skills. Ability to work under pressure and meet sales targets. Knowledge of vehicle features and financing options. Proficiency with CRM software and other sales tools. Other: Valid driver's license. Professional appearance and demeanor.
Job Profile - Automobile Sales Executive/Car Sales Consultant Key Responsibilities Customer Engagement: Greet customers, understand their needs and budget, and recommend suitable vehicles based on their requirements. Product Expertise: Effectively explain features, accessories, and model specifications, comparing them with competitor vehicles. Sales & Negotiation: Provide product demonstrations, facilitate test drives, negotiate prices, and close sales agreements. Administrative Tasks: Complete necessary paperwork for sales and financing, and maintain customer databases. Customer Relationship Management: Build good rapport with customers, follow up post-sale to ensure satisfaction, and promote future sales. Collaboration: Work with sales teams and the finance department to achieve dealership goals and meet sales targets. Market Awareness: Stay informed about current car inventory, market trends, and competitor offerings. Typical Requirements Education: ANY college degree or Associate's degree in Automobile Engineering sometimes preferred. Experience: Previous experience in car sales or a similar role in a sales or customer service environment is beneficial. Skills: Communication: Good verbal and interpersonal skills to interact effectively with customers. Persuasion: Strong negotiation and closing abilities to persuade customers. Technical: Proficiency with computers and CRM software for managing customer information. Motivation: A self-motivated and results-driven approach to achieve sales goals