Sr. Software Engineer

• We are seeking an experienced SAP Basis Administrator with 5 7 years of hands on experience in Basis administration
• The ideal candidate will have a strong background in managing SAP environments, particularly with SAP S/4, Solman, BTP, Azure, and SAP Web applications
• This role requires a proactive individual who is willing to work in a dynamic support and project environment, ensuring optimal performance and reliability of SAP systems
• Responsibilities:Provide expert support for SAP S/4 applications, addressing critical issues related to memory management and performance
• Manage P1 and P2 incidents effectively, ensuring timely resolution and minimal impact on business operations
• Perform database administration tasks for HANA and Sybase, ensuring data integrity and availability
• Oversee system upgrades, add on installations, and SSL certificate management
• Conduct technical activities such as system refreshes, client copies, parameter changes, job management, and RFCs
• Manage operations within a 24/7 delivery unit, ensuring adherence to SLA and KPI tracking
• Coordinate with global teams to provide round the clock support and de escalate IT incidents and requests
• Handle multiple activities requiring cross team coordination to ensure seamless service delivery
• Contribute to the Managed Service Delivery model, enhancing operational efficiency

Mandatory Skills:

• 5 7 years of experience in SAP Basis administration
• Strong working knowledge of SAP S/4 HANA Sales & Distribution
• Proven expertise in supporting S/4 applications and resolving critical performance issues
• Experience in database administration, specifically with HANA and Sybase
• Ability to manage P1 and P2 incidents effectively
• Experience in system upgrades, add on installations, and SSL certificate management
• Familiarity with technical activities such as system refreshes, client copies, and job management
• Experience in managing operations in a 24/7 support environment
• Preferred Skills:Experience in handling the Managed Service Delivery model
• Understanding of SLA, KPI & Metrics Management
• Prior working experience in ECS is an added advantage
• Strong de escalation skills for IT incidents and requests

Qualifications:

• Bachelors degree in Computer Science, Information Technology, or a related field
• Relevant certifications in SAP Basis administration are a plus
• If you are a dedicated professional with a passion for SAP Basis administration and a commitment to excellence in service delivery, we encourage you to apply for this exciting opportunity