Sr. Patient Counselor

Job Description

RESPONSIBILITIES  Answer phone inquiries in an efficient and effective manner.  Make confirmation and reminder calls. Follow-up calls to patients  Guiding patients on various eye procedures & surgeries..  Interact with patients/family day of the procedure.  Interacts with referring and co-managing doctors .  Responsible for verifying insurance benefits, assisting and performing case management for uninsured and insured patients.  Coordinates appointments, referrals for all patients.  Documentation of all patient and records action taken.  Addresses and resolves complex financial questions and concerns which are diverse in nature.  Pre treatment & Post Treatment Counselling of patients. QUALIFICATIONS  Well organized and attention to detail.  Ability to handle multiple tasks at one time quickly and accurately.  Excellent interpersonal skills required to work closely and effectively with doctors, clinic staff and understanding patient needs.  Ability to remain personable and empathetic with the patient’s needs and concerns.  Ability to work independently “and” as a valued member of the team.  Ability to respond to common inquiries or complaints from patients. Listen attentively.  Ability to follow established protocols.  Demonstrates flexibility in job assignments.  Strong communication skills required to effectively explain laser vision correction, help patients to realize their lifestyle goals, and guide them through a decision-making process.  Work processing and Computer skills.  Graduate, diploma or equivalent. PROFESSIONAL BEHAVIORS  Demonstrates a professional manner in the work setting.  Maintains an excellent attendance record, beginning work and end work on time, and minimizes personal interruptions while at work.  Maintains an up–to–date knowledge of essential job functions.  Maintains a neat appearance all times.  Maintains a high level of professionalism and conducts business using standards.  Maintains a positive working relationship with doctors, management, employees, and patients.  Follows Accountable Communication model as outlines by Healing Touch Eye Centre. Job Type: Full-time Pay: ₹28,000.00 - ₹35,000.00 per month Benefits: Cell phone reimbursement Provident Fund Schedule: Day shift Work Location: In person