Sr. Operations Specialist

**Job Description:** In this role based in Delhi or Coimbatore, you will report directly to the Senior Operations Manager and play a crucial role in overseeing the non-food goods order processing activities. Your primary responsibility will be to ensure that all order processing tasks, from pre-order facilitation to shipment, align with procurement planning. Acting as a liaison between local suppliers and internal customers, you will collaborate with commercial, quality, and logistics teams to facilitate timely order placement and shipments. Your role will involve problem-solving, proactive risk management, and maintaining clear communication with clients and key stakeholders. **Key Responsibilities:** - Supervise and execute the entire order placement workflow, ensuring adherence to procurement planning and timely completion of purchase orders using enterprise systems and tools. - Act as the main point of contact for order administration to address anomalies and concerns among clients, commercial teams, and suppliers, reflecting all updates accurately in enterprise systems. - Analyze and anticipate potential production delays, collaborating with Quality teams and suppliers. - Identify potential shipment risks and delays, proactively communicating these issues to clients. - Provide regular updates to clients on order status and anticipated challenges. - Develop strong relationships with international clients through clear and professional communication to meet client expectations. - Collaborate with Quality and Logistics teams or third-party logistics providers to resolve quality and shipping issues for timely shipments. - Escalate complex challenges to relevant teams for prompt resolution. - Prepare periodic reports, including KPI evolution, supplier performance scoring, and related documentation. **Qualifications and Skills:** - Academic Requirements: Bachelor's degree in Business or a related field (Supply Chain, Textile, and/or Operations). - Experience: Minimum of three to five years of professional experience in a relevant role preferred. - Analytical Skills: Strong ability to analyze data and generate reports. - Problem-Solving: Excellent problem-solving skills. - Communication: Outstanding communication and relationship-building skills with multi-cultural stakeholders. - Multi-Tasking: Proven ability to handle multiple tasks simultaneously and perform well under pressure. - Team Coordination: Skilled in coordinating efforts across multiple teams and stakeholders.,