Sr. Engineer - Cybersecurity Operations

Role Overview: You will be responsible for managing customer queries and operations in this operational role. You may seek appropriate guidance to ensure the delivery of quality outcomes. Your main responsibilities will include taking ownership of customer issues, solving problems, researching, diagnosing, troubleshooting, and identifying solutions for system/application issues. You will also need to follow standard procedures for escalating unresolved issues to the appropriate internal teams and ensure SLAs are achieved. Additionally, you should work proactively to maintain the same level of service. Key Responsibilities: - Taking ownership of customer issues and providing resolutions - Researching, diagnosing, and troubleshooting system/application issues - Following standard procedures for escalating unresolved issues - Ensuring SLAs are achieved and proactively maintaining them Qualifications Required: - Demonstration of problem-solving skills - Prior experience in providing customer service support in fast-paced, high availability, 24x7 environments - Maintaining awareness of the latest technologies in the domain,