Sr Consultant D365 Customer Insights

Cloud Raptor is Hiring for MNP SPARK Bengaluru!

Work Location:

Engagement:

Client:

MNP is one of Canadas largest full-service chartered professional-services firms providing accounting, tax, consulting, risk-advisory, management consulting, and financial advisory services.

• With offices across all provinces and a workforce of thousands, MNP serves clients in public, private, and not-for-profit sectors across Canada.

• MNP emphasizes a culture of balanced lifestyle, competitive compensation and benefits, merit-based career growth, and values that support diversity, inclusion, community, and work-life balance.

Role & responsibilities:

• Analyze business requirements and design solutions that leverage D365 Sales capabilities.
• Configure and customize D365 Sales and Customer Insight applications to meet specific business needs.
• Create detailed documentation of the solution design and configuration.
• Provide on-site support (when required) and assistance throughout the delivery and go-live phases of the project.
• Deliver end-user training to clients and colleagues.
• Act as a trusted advisor to clients, offering insights and recommendations to optimize their use of D365 Sales and Customer Insights.
• Work closely with clients to gather requirements, determine expectations, and finalize deliverables.
• Ensure quality project delivery and manage project timelines effectively.
• Collaborate with cross-functional teams, including developers, analysts, and other consultants.
• Demonstrate excellent communication skills, both written and verbal, to effectively convey complex concepts to clients and team members.
• Occasionally participate in responding to RFPs and RFQs as needed.
• Knowledge and experience with Microsoft Copilot for Sales & Customer Insight (AI) is an asset.
• Knowledge and experience with custom built Copilots (AI) using Copilot Studio or Azure Foundry (Studio) is also an asset.
• Identify assignment conflicts or issues and communicate to engagement Partner.
• Develop a thorough understanding of MNPs services, businesses, and industry.
• Raise awareness of MNP through discussions at community events, including client and company-sponsored functions.
• Contribute to the development of new ideas and approaches to improve work processes.
• Promote regular attendance, balanced lifestyle, and high standard of team wellness.

Requirements:

Extensive experience with Microsoft Dynamics 365 Customer Engagement and related modules.

• Strong consulting skills with a focus on client engagement and solution alignment.
• Proficiency in configuring and customizing D365 Sales business application.
• Knowledge and understanding of Sales methodologies would be an asset.
• Strong understanding of data integration and migration processes.
• Proven ability to gather and document functional requirements and perform gap/fit analysis.
• Excellent foundational consulting skills, including analytical know-how, problem-solving, and team participation.
• Experience in delivering software solutions and functional configuration.
• Participate in solution design decisions and create comprehensive solution documentation.
• Awareness of scope management and change control processes.
• Strong written and verbal communication skills.
• Experience in delivering end-user training and creating training materials.
• Ability to present complex solutions to stakeholders in a clear and concise manner.

Preferred candidate profile:

• Bachelor Or Masters in Technology OR
• Bachelor Or Master of Computer Applications OR
• Masters in Business Administration

Certifications:

• Microsoft Certified: Dynamics 365 Customer Insights (Data) Specialty

Experience:

• At least 6 years of experience implementing CRM Model Apps in the private or public sector.
• Experience of at least 1 end-to-end Microsoft Customer Insights implementation.
• Deep knowledge in Software Product Development processes and design, including Waterfall, Agile, and Hybrid.
• A good understanding of Microsoft Co-Pilot and Artificial Intelligence is a plus.
• Proven experience in complex integration of multiple systems.