Sr. Client Care Executive - Multi Skill Affluent

As the Manager in charge of a team at Standard Chartered in Chennai, your role involves overseeing the day-to-day management of the team and being accountable for their results. Your responsibilities include setting targets, reviewing results, managing individual performance, and ensuring the team meets required targets. It is crucial to motivate and train the team to optimize performance and prevent the provision of incorrect information or mis-selling to customers. Regular reviews with the team on performance, job performance evaluations, and assisting in improving productivity are vital aspects of your role. Key Responsibilities: - Set targets, review results, and manage delivery of KPIs - Motivate and train team to optimize performance - Ensure team compliance with all applicable rules/regulations and group policies - Handle escalations and identify/report training needs - Assist in job performance evaluations - Identify pain areas and initiate process improvements - Monthly review and reporting on KRI/KPIs - Reduce attrition rates and maintain within prescribed limits Qualifications: - Any Graduate or undergraduate with 2 years of sales experience About Standard Chartered: Standard Chartered is an international bank committed to making a positive difference for clients, communities, and employees. With a history of over 170 years, the bank values challenging the status quo, embracing opportunities for growth, and working towards driving commerce and prosperity. If you are seeking a purpose-driven career and want to join a bank that celebrates unique talents and advocates for inclusion, Standard Chartered is the place for you. What we offer: - Core bank funding for retirement savings, medical and life insurance - Flexible working options and patterns - Proactive wellbeing support and continuous learning culture - Inclusive and values-driven organization promoting diversity and respect for all individuals Join Standard Chartered and be part of a team that values integrity, innovation, collaboration, and long-term growth. Visit www.sc.com/careers to explore opportunities that align with your talents and aspirations.,