Sr. Associate : Network Engineer : CCNA : Max 9 LPA : Apply Now

Hi,

Network Engineer.

Summary:

Network Engineer

• To Apply for above

  Network Engineer, WhatsApp 'Hi' @ 9519459922

• When Asked For The job Code, Type: Job Code # 131

Key Skills:

• Minimum 1 year as a

  Network Support Engineer

• Experience in

  Telecom Industry

• Experience in

  Trouble Ticket Management & Escalation Handling

• CCNA certified

• Any Graduate

Key Responsibilities:

• Manage daily

  Consumer Service Assurance (Fixed)

  operations and ensure smooth service delivery.
• Monitor, track, assign, and resolve

  Trouble Tickets (TTs)

  within agreed SLAs.
• Handle customer and business escalations, ensuring timely resolution and customer satisfaction.
• Act as the

  Single Point of Contact (SPOC)

  for Consumer Fixed Trouble Ticket management.
• Monitor ticket ageing and proactively follow up until closure.
• Generate weekly and monthly operational, performance, and progress reports.
• Conduct quality checks and ensure adherence to service assurance standards.
• Develop, maintain, and update

  SOPs, Work Instructions (WI), Methods of Procedure (MoP), and process documentation

  .
• Train, certify, coach, and mentor service assurance teams and outsourcing partners.
• Participate in process design, workflow optimization, and operational improvement initiatives.
• Gather business requirements and support system enhancement projects.
• Perform

  User Acceptance Testing (UAT)

  and regression testing for telecom systems and applications.
• Coordinate with internal teams including Sales, Marketing, IT, Technology, and Customer Operations for issue resolution.
• Monitor SLA, KPI, productivity, and quality performance metrics.
• Support risk assessment, process compliance, and operational governance activities.
• Ensure achievement of customer experience, service quality, and business performance targets.