Operations Manager : Service Delivery : Indore / Chennai : Max 16 LPA

Hi,

Operations Manager

Overview:

Operations Manager

• To Apply for above

  Operations Manager, WhatsApp 'Hi' @ 9519459922

• When Asked For The job Code, Type: Job Code # 174

Key Skills

• Minimum 10 years

  of relevant experience.
• Experience in

  BPO / IT Support / Service Delivery Operations

  .
• Strong

  People Management experience with 50+ team span

  .
• Strong knowledge of

  KPI, SLA and Performance Management

  .

• Google Workspace (GWS) knowledge and experience

  .

Key Responsibilities

• Manage day-to-day operations and ensure achievement of

  KPIs, SLAs and compliance standards

  .
• Lead and manage a team/span of

  minimum 50 team members

  .
• Monitor team performance and drive coaching, mentoring and performance improvement.
• Conduct regular operational reviews and analyze performance metrics.
• Manage workforce planning, staffing, forecasting and resource allocation.
• Identify operational issues and drive timely resolution/escalation.
• Coordinate with internal teams and stakeholders for smooth service delivery.
• Drive process improvement and operational excellence initiatives.
• Strong coaching, communication and stakeholder management skills.

Good to Have

• Workforce Management & Forecasting.
• Lean / Six Sigma / Continuous Improvement exposure.
• Process Improvement experience.