B2B Collection : Sr. Associate / QA / Team Lead : Grads : Apply Now

Hi,

We are hiring for one of India's leading IT & consulting organizations for the below Position :

Profile 1: B2B Collection( Job Code # 93 )

Profile 2: QA - Collection ( Job Code # 242 )

Profile 3: Team Lead - Collection ( Job Code # 243 )

, WhatsApp 'Hi' @ 9519459922

• When Asked For

  B2B Collection

  The job Code, Type:

  Job Code # 93

• When Asked For

  QA - Collection

  The job Code, Type:

  Job Code # 242

• When Asked For

  Team Lead - Collection

  The job Code, Type:

  Job Code # 243

Profile 1: B2B Collection( Job Code # 93 )

Summary

B2B collections (Business-to-Business collections)

Key Skills

• Minimum 1 year of experience in international voice process (B2B/B2C collections)

• Experience of OTC - Invoice Reconciliation & Dispute Resolution

• Any Graduate

Key Responsibilities

• Perform outbound calls to customers for collecting payments on overdue invoices
• Manage and maintain customer accounts, ensuring accurate records
• Handle queries from accounts payable teams and resolve payment-related issues
• Coordinate with internal teams such as billing and originations for issue resolution
• Excellent verbal and written communication skills in English
• Process and apply payments accurately in the system
• Manage dispute resolution and ensure timely closure
• High attention to detail and accuracy in financial transactions
• Good knowledge of MS Excel for reporting and basic data analysis
• Perform invoice reconciliation including credit rebills, invoice splitting, PO changes, and adjustments
• Strong problem-solving and coordination skills with cross-functional teams
• Prepare basic Excel reports and analyze assigned account inventory
• Complete daily task lists as per operational requirements
• Ensure compliance with process guidelines and maintain service quality standards

Profile 2: QA - Collection ( Job Code # 242 )

Summary:

Quality Assurance

Key Skills:

• Minimum 3 years of experience

  in B2B/OTC Collections

  with minimum 1 year

  Quality Analyst role

• Understanding of Quality tools such as

  Pareto, Six Sigma, Fish bone.

• Any Graduate

Key Responsibilities:

• Strong understanding of B2B Collections, Dispute Management, and Quality Assurance processes.
• Conduct regular call monitoring, transaction audits, and quality evaluations.
• Ensure adherence to Collections KPIs, SLAs, quality standards, and client-defined targets.
• Evaluate agents on communication skills, negotiation techniques, customer handling, and process compliance.
• Monitor Promise-to-Pay (PTP), payment follow-ups, invoice disputes, and collection procedures.
• Identify quality gaps and provide regular feedback and coaching to improve agent performance.
• Conduct quality calibration sessions with Operations, Training, and Team Leaders.
• Perform Root Cause Analysis (RCA) and recommend corrective actions for recurring quality issues.
• Review customer escalations, collection disputes, and compliance deviations.
• Support Team Leaders in improving low-performing and outlier agents.
• Maintain quality scorecards, audit reports, performance trackers, and dashboards.
• Analyze quality trends and identify opportunities for process improvement and operational efficiency.
• Ensure compliance with client policies, collection guidelines, and data confidentiality standards.
• Communicate quality concerns and process deviations to internal and external stakeholders.
• Prepare weekly and monthly quality reports highlighting performance, improvement areas, and corrective action plans.

Profile 3: Team Lead - Collection ( Job Code # 243 )

Team Lead Collection

Key Skills:

• Minimum 3 years of experience in

  B2B / OTC Collections

  .
• At least 1 year of

  Team Handling

  experience
• Any Graduate

Key Responsibilities:

• Complete and thorough understanding of B2B Collections work modalities and requirements.
• Understanding of all Collections KPIs, SLAs, performance reports, and tools, with the ability to implement them across Collections and Dispute Management.
• Excellent verbal and written communication skills.
• Oversee the team and ensure smooth daily Business as Usual (BAU) operations.
• Manage day-to-day operational functions, team management, and performance delivery.
• Review and resolve operational issues.
• Ensure achievement of KPIs and client-defined targets.
• Conduct floor training and coaching sessions.
• Provide quality feedback to team members to improve performance.
• Perform quality evaluations and provide regular coaching and performance feedback.
• Drive process improvements and increase operational efficiency.
• Communicate effectively with internal and external stakeholders.
• Analyze performance reports and identify areas for improvement.
• Work effectively in a target-oriented Collections environment.
• Manage teams and operations in a Contact Centre Collections environment.
• Demonstrate a good understanding of quality tools and methodologies.
• Manage shrinkage, absenteeism, and attrition.
• Provide support and performance management for outlier agents.
• Demonstrate strong communication and interpersonal skills.
• Proactively communicate process exceptions, deviations, and operational bottlenecks to managers and relevant stakeholders.
• Prepare weekly and monthly performance presentations highlighting achievements, improvement areas, and corrective action plans.