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Outpace Consulting Services
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Sr Associate : International Chat Support : 32 in Hand : Apply : Call

Sr Associate : International Chat Support : 32 in Hand : Apply : Call

Outpace Consulting Services

1 - 5 years

4 Lacs

Jaipur

Posted:2 weeks ago

Apply

Job Description

Jaipur.

Please go through the JD and Apply. We shall call back the relevant profiles.

Key Highlights :

> Grads With Min 1 Year Exp in International BPO

> Salary Range (CTC) : 4-4.5 LPA

> Excellent Communication Skills Required

> Relocation Bonus of 10,000

> 2 Weeks Guest House

Whatsapp Your CV :

Saifi @ 92084 59988

Responsibilities:

Customer Support:
Answering customer inquiries and providing technical assistance via various channels (phone, email, chat, etc.).
Troubleshooting:
Diagnosing and resolving technical issues related to software, hardware, or network problems.
Problem-Solving:
Identifying the root cause of problems and implementing solutions.
Documentation:
Keeping records of customer interactions, issues, and solutions.
Escalation:
Knowing when to escalate complex issues to more experienced technicians or managers.
Customer Satisfaction:
Ensuring customers are satisfied with the level of support provided.
Software/Hardware Knowledge:
Possessing a solid understanding of computer systems, software, and hardware.
Communication Skills:
Communicating technical information clearly and concisely to customers, both verbally and in writing.
Teamwork:
Collaborating with other support team members and internal departments.
Learning and Adaptation:
Staying up-to-date with new technologies and adapting to changing customer needs.

Skills:

Technical Skills:
Proficiency in computer systems, software, and hardware.
Customer Service Skills:
Empathy, patience, and the ability to communicate effectively with customers.
Problem-Solving Skills:
Analyzing problems, identifying solutions, and documenting the process.
Communication Skills:
Clear and concise communication, both written and verbal.
Technical Documentation:
Ability to create and maintain technical documentation.
Software/Hardware Installation and Configuration:
Experience installing and configuring software and hardware.
Time Management and Prioritization:
Ability to manage multiple tasks and prioritize work effectively.
Analytical Skills:
Ability to analyze technical problems and identify root causes.
Teamwork and Collaboration:
Ability to work effectively with team members and internal departments.

Skills Required

bpo live chat chat web chat non voice jindal konexions startek ienergizer globiva cogent infosys sequential quatrro tech mahindra webhelp airtel artemis wns mattsenkumar taskus silaris mynd personiv iqor radical minds 1point1 hyperquality igt knowlarity conduent teleperformance

Work Mode

Work from Office

Job Type

Full Time

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