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Customer Success Associate

Infosec Ventures

3 - 6 Lacs

India

Posted:5 days ago

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Job Description

Role: Customer Success Associate - B2B
Employment Mode: 5 days, Work from office
Location: Gurgaon, Sector-18

Requirements:

  • Candidates having exposure to the Cybersecurity industry will be preferred not mandatory.
  • Past experience in working with Advanced Excel and in making powerful presentations will be a plus.
  • We welcome candidates with a range of degrees and backgrounds, though sustained success with a significant volume of analytic and quantitative coursework is required.
  • Any bachelor's or master's degree in engineering, Operations Management/Research, MIS, Management Science, Applied Mathematics, Statistics or Econometrics will be entertained.

Roles:

- Developing and managing client portfolios.
- Analyzing customer data to improve customer experience.- Hold product demonstrations for customers & improve onboarding processes.- Mediate between clients and the organization to achieve end goals.- Handling and resolving customer requests and complaints.- Minimize customer churn to increase customer retention.

Job Type: Full-time

Pay: ₹30,000.00 - ₹55,000.00 per month

Benefits:

  • Provident Fund

Application Question(s):

  • What's your current location? Are you open for the relocation?
  • What's your current salary?
  • Notice period in-days?

Work Location: In person

Skills Required

Customer Success B2b Advanced Excel Operations Management MIS Statistics Customer Experience Onboarding Customer Retention Provident Fund Sales and business development Excel

Job Type

Full Time

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