Customer Success Associate

LA Technologies is looking for a Pre-Sales Tele caller with 0–3 years of experience in Telecom, IT Infrastructure, Networking or Cybersecurity solutions.

Location: BKC, Mumbai

Key Roles & Responsibilities

1. Lead Generation & Prospecting

• Identify and develop new B2B prospects through tele calling, email, WhatsApp and online research.
• Generate qualified leads across Telecom, IT Infrastructure, Networking and Cybersecurity.
• Maintain a structured database of prospects, decision-makers and opportunities.

2. Lead Qualification

• Understand customer requirements, business needs, branch/site requirements and technology environment.
• Qualify prospects based on requirement, budget, timeline and decision-making process.
• Capture accurate customer information and prepare requirement briefs for the sales team.

3. Pre-Sales Support

• Develop a basic understanding of solutions such as Broadband, ILL, SD-WAN, Managed Network Services, Cybersecurity, Firewall, Cloud, NOC/SOC and IT Infrastructure.
• Coordinate with the technical/pre-sales team for feasibility, solution design, BOM/BOQ and commercials.
• Support preparation and sharing of proposals, presentations and commercial offers.

4. Sales Coordination

• Schedule customer meetings, online demos and discussions for the sales team.
• Follow up on proposals, feasibility, commercials, negotiations and pending customer inputs.
• Maintain regular follow-ups until the opportunity moves to the next stage.

5. Lead Reporting

• Maintain daily call, lead and opportunity updates in ERP/Excel.
• Track lead status, follow-ups, meetings, proposals and closures.
• Share daily/weekly sales pipeline and activity reports with the reporting manager.

6. Customer & Internal Coordination

• Coordinate between customers, sales, pre-sales, NOC, operations and technical teams.
• Ensure customer requirements are communicated accurately to the relevant internal teams.
• Support smooth handover of qualified opportunities to the sales team.

Key Performance Indicators

• 100–150 quality outbound calls/day
• Qualified B2B discussions and lead generation
• Requirement/feasibility opportunities generated
• Customer meetings scheduled
• Proposals/BOQs progressed
• Follow-up discipline and pipeline conversion
• Contribution towards new customer acquisition and sales closure

Candidate Profile

• 1–3 years of relevant experience in Telecom / IT Infrastructure / Networking / Cybersecurity / B2B technology sales.
• Good communication, telecalling and follow-up skills.
• Ability to speak confidently with business and technology stakeholders.
• Basic understanding of B2B technology solutions.
• Good email, Excel and CRM skills.
• Self-driven, target-oriented and willing to learn technology solutions.

IMMEDIATE JOINERS WILL BE GIVEN PREFERENCE.

Pay: ₹350,000.00 - ₹420,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Application Question(s):

• How soon you are available to join?

Education:

• Bachelor's (Required)

Experience:

• Telemarketing: 1 year (Required)
• Outbound sales: 1 year (Required)
• IT sales: 1 year (Required)
• Networking/Cybersecurity: 1 year (Required)

Language:

• English (Required)

Work Location: In person