Sr. Advanced Services Engineer, CSS Tech Delivery, Infrastructure

Role Overview: As a Senior Systems Engineer at Oracle, your primary focus will be to deliver post-sales support and solutions to the Oracle customer base. You will serve as an advocate for customer needs, resolving post-sales non-technical customer inquiries and providing technical support related to the use and troubleshooting of Electronic Support Services. Your role will involve being a primary point of contact for customers, facilitating customer relationships, and providing advice and assistance to both customers and internal Oracle employees. Key Responsibilities: - Interface with the customer's IT staff regularly, either on-site or remotely, to resolve moderately complex technical problems related to the installation, maintenance, and repair of Oracle products. - Utilize your experience in Oracle products and supported platforms to provide guidance and solutions with minimal supervision from management. - Take on varied and complex job duties that require independent judgment, potentially leading project roles. - Demonstrate exceptional communication skills and the ability to work with customers independently, ensuring the highest levels of customer satisfaction. - Bachelor's degree in Computer Science, Engineering, or equivalent experience preferred, along with five years of related experience. - Experience with Oracle's core products, applications, and tools is important for this role. Qualifications Required: - Bachelor's degree in Computer Science, Engineering, or equivalent experience. - Five years of related experience. - Experience with Oracle's core products, applications, and tools. (Note: Career Level - IC3),