Hybrid
Full Time
L2 Splunk Admin - RTM, are responsible for collaborating and working with Airbus
internal and external organizations to provide operational technical support to business and application teams. He or she should be able to drive the optimization, reliability, efficiency and availability of the RTM infrastructure in place with all assets, solutions and capabilities while working in a self-sufficient multi-disciplinary team environment and responsible for ITIL based support processes that include incident, change & Problem management tracking and support.
Key Deliverables:
Success will be measured in a variety of areas, including but not limited to: Deliver business value as per expected by the business owner Give a transparent information during the AGILE rituals (Remaining to do and issues encountered) and request help for support Consistently ensure the on-time delivery and quality (first-time-right) of the sprints Bring innovative cost effective solutions Achieve customer satisfaction Key Responsibilities : Take ownership and be available 24 X 7 in case of crisis management Perform trend analysis on the daily, weekly and monthly KPI reports to identify the potential risks and issues and guide the L1/L2 team to drive them under continuous improvement plans. Review the Business specific KPI dashboards and suggest value based improvements Review the Incident, problem and change report and Guide L2 and L1 teams for closures within the SLA / OLA. Perform the RCA and drive the actions identified for permanent resolution of the issues. Training actions report including delivery of training materials created Review the Knowledge articles and suggest improvement and updates periodically Perform periodic audits and participates in the system improvement audits and contribute to the continuous improvement strategy Collaborate and contribute to the sprint review/ Planning Escalation & complaint management on Incident/request & Crisis management Collaborate with the product owner and leadership for driving the future innovation Automate, stabilize and sustain the recurring tasks to drive the overall efficiency in the RTM run operations
Knowledge & Skills:
Science graduate with 5+ years of experience in Infrastructure monitoring with SPLUNK administration and integrations with multiple teams in matrix organization. Must Know (expert Level) Strong Sense of ownership of technical issues and proven capabilities in driving the complex issues to closure SPLUNK Infrastructure, deployment, integration and administration with certifications Certified Redhat Linux administrator & strong understanding of the Windows OS Amazon : AWS EC2, S3, Route53 Expert in Scripting : Shell / Python Strong Understanding of Network DHCP / DNS / SSL DevOps : Git / Ansible / Jenkins JIRA/Confluence Authent. SAML/Oauth ITIL Methods for Incidents/Changes/Problem/Escalation
Capgemini
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