SPE/SME

Job Description Overview
Organization - Cognizant Technology Solutions Private Limited Cost Centre: KYC/Customer Information File Investigation and Updating account information Subject Matter Expert/ Senior Process Executive (CIF) Schedule: Any time between 4:00 PM IST to 6:00 AM IST Effective Job Requisitions- Job Posting Title Designation: Subject Matter Expert/ Senior Process Executive Essential Qualifications: Graduate / Postgraduate Location: Pune/Chennai Department: Operations Banking & Financial Services Reports To: Process Lead / Team Manager Relevant Experience (In Years): Graduate / Postgraduate with minimum 3+ years of experience in US Banking Industry and good academic profile in KYC Job Summary: The Executive will be responsible for handling and processing Customer Information Files (CIF) related to onboarding, updates, maintenance, and verification activities for US-based customers. The role requires high attention to detail, compliance adherence, and familiarity with Know Your Customer (KYC) and other banking regulatory frameworks. Key Responsibilities: Create, update, and maintain customer records in the CIF system based on documentation and internal policies. Validate and verify customer data as per KYC and AML guidelines. Perform quality control checks to ensure data accuracy and completeness. Escalate discrepancies or suspicious customer profiles to relevant stakeholders per SOP. Liaise with internal teams (e.g., Risk, Compliance, Customer Service) for resolution of queries and pending requests. Maintain productivity and quality benchmarks as defined by the SLA. Provide mentorship to new joiners and support their training during training/OJT phase. Key Skills & Competencies: Good understanding of US banking processes, especially related to CIF/KYC/AML. Strong attention to detail and accuracy in data entry. Analytical thinking with good problem-solving skills. Proficiency in MS Office applications (especially Excel). Good communication skills (verbal and written). Ability to work in a team-oriented, deadline-driven environment.