Job
Description
Role Overview: As a Specialist - Product Complaints - QOP at Novartis in Hyderabad, you will be responsible for handling market complaints received globally, reviewing investigation reports, collaborating with external organizations for continuous improvement. Key Responsibilities: - Perform day-to-day activities of processing market complaints as per SOPs, business matrix, and SLA timelines. - Assist in data collection and reporting of KPIs. - Participate in continuous improvement initiatives and ad-hoc projects. - Proactively report deviations through timely escalations. - Implement process improvement projects to enhance quality and productivity. - Keep service dashboard, order management framework, and time sheet updated. - Ensure training on relevant procedures before GxP activities. - Report deliverable status and acquire process knowledge continuously. Qualification Required: - 5-8 years of relevant experience in Quality Operations. - Thorough understanding of Quality Management Systems. - Ability to review market complaints investigation reports. - Basic understanding of product manufacturing, Pharma products, and lifecycle events. - Familiarity with Trackwise, performance KPIs, MS Excel, and GXP. - Fluent in verbal and written English; knowledge of other languages is an added advantage. Additional Details of the Company: Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities they serve. The company's purpose is to reimagine medicine to improve and extend people's lives, aiming to become the most valued and trusted medicines company globally. Novartis values its people and aims to achieve breakthroughs that change patients' lives. If you are interested in staying connected with Novartis for future career opportunities, you can join the Novartis Network here: https://talentnetwork.novartis.com/network. Learn more about Novartis' benefits and rewards in the Novartis Life Handbook: https://www.novartis.com/careers/benefits-rewards. Role Overview: As a Specialist - Product Complaints - QOP at Novartis in Hyderabad, you will be responsible for handling market complaints received globally, reviewing investigation reports, collaborating with external organizations for continuous improvement. Key Responsibilities: - Perform day-to-day activities of processing market complaints as per SOPs, business matrix, and SLA timelines. - Assist in data collection and reporting of KPIs. - Participate in continuous improvement initiatives and ad-hoc projects. - Proactively report deviations through timely escalations. - Implement process improvement projects to enhance quality and productivity. - Keep service dashboard, order management framework, and time sheet updated. - Ensure training on relevant procedures before GxP activities. - Report deliverable status and acquire process knowledge continuously. Qualification Required: - 5-8 years of relevant experience in Quality Operations. - Thorough understanding of Quality Management Systems. - Ability to review market complaints investigation reports. - Basic understanding of product manufacturing, Pharma products, and lifecycle events. - Familiarity with Trackwise, performance KPIs, MS Excel, and GXP. - Fluent in verbal and written English; knowledge of other languages is an added advantage. Additional Details of the Company: Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities they serve. The company's purpose is to reimagine medicine to improve and extend people's lives, aiming to become the most valued and trusted medicines company globally. Novartis values its people and aims to achieve breakthroughs that change patients' lives. If you are interested in staying connected with Novartis for future career opportunities, you can join the Novartis Network here: https://talentnetwork.novartis.com/network. Learn more about Novartis' benefits and rewards in the Novartis Life Handbook: https://www.novartis.com/careers/benefits-rewards.
