Job
Description
Role Overview: As a Specialist, Application Support Engineer at Fiserv, you will be a key member of the ESF/Communicator Open AppOps team. Your primary responsibility will be to manage and maintain the ESF/Communicator Open application to ensure the reliability, availability, and performance of the systems. You will work collaboratively with cross-functional teams to implement automation and continuous improvement processes, enhancing efficiency and reducing downtime. The ideal candidate will possess a strong background in scripting, Dynatrace, Splunk, Azure, Kubernetes, and will excel in analyzing and solving complex production issues, as well as performing root cause analysis. Key Responsibilities: - Resolve production incidents by analyzing issues and coordinating with necessary parties, taking ownership and leading the situation consistently - Handle alerts and monitoring using Splunk and Dynatrace - Engage in discussions about technical issues with business analysts and developers - Develop and optimize SQL queries for efficient operation on large databases - Analyze network issues, understand flows and dependencies, and collaborate with Network engineers - Install, configure, and maintain PKS Kubernetes Web Services environments - Conduct Root Cause Analysis - Participate in application performance testing and troubleshooting across the entire software and hardware stack - Recreate problems locally, debug code to identify defects, and perform technical evaluation of defects - Understand the impact of changes across the application - Operate effectively and urgently to meet deadlines, escalating issues as needed - Identify potential points of failure in infrastructure/applications and enhance/resolve vulnerabilities - Create Confluence Knowledge articles and documentations - Automate repetitive tasks to minimize manual efforts Qualifications Required: - Bachelor's degree preferably in Information Technology, Computer Science, Electrical/Computer Engineering, or related field - 6-10 years of overall experience - Experience with Web Services based architectures, PKS Kubernetes, and Cloud-based environments - Proficiency in monitoring tools like Splunk, Dynatrace, and Moogsoft - Strong troubleshooting and problem-solving skills - Experience with Modern scripting language like Python - Knowledge of CI/CD process, Agile methodologies, Jenkins, Git, and Middleware Technology - Proficiency in automation and scripting (SQL Optimization, scheduled jobs, Splunk, Python, Selenium) - Experience in the Fintech market - Familiarity with Network architecture (Apigee, Firewalls, Network diagrams) - Ability to multitask, demonstrating flexibility to adapt to changing priorities - Good report generation skills - Awareness/experience of ITIL standard methodologies, ITIL Foundations certification or higher is a plus - Flexibility to work in shifts or weekends based on business demands Additional Company Details: Thank you for considering employment with Fiserv. When applying, please use your legal name, complete the step-by-step profile, and attach your resume. Fiserv is committed to diversity and inclusion. Note: Fiserv does not accept resume submissions from agencies outside of existing agreements. Be cautious of fraudulent job postings not affiliated with Fiserv to protect your personal information and finances. Please ensure any communications from a Fiserv representative come from a legitimate Fiserv email address.,
