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SPE-Store&Enterprise Helpdesk

1 - 3 years

0 Lacs

Bengaluru, Karnataka

Posted:5 days ago| Platform: SimplyHired logo

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Skills Required

Software troubleshooting Customer service English Communication skills

Work Mode

On-site

Job Type

Full Time

Job Description

Job Summary

We are seeking a skilled SPE-Store&Enterprise Helpdesk professional with 1 to 3 years of experience to join our dynamic team. The ideal candidate will have expertise in Unified Service Desk and a strong understanding of POS Software & Hardware. This hybrid role requires excellent English communication skills and involves rotational shifts. Join us to contribute to enhancing customer service and operational efficiency.


Responsibilities

  • Provide technical support for Unified Service Desk to ensure seamless operations.
  • Troubleshoot and resolve issues related to POS Software & Hardware efficiently.
  • Collaborate with team members to enhance service desk processes and customer satisfaction.
  • Monitor system performance and proactively address potential issues.
  • Document and maintain accurate records of support requests and resolutions.
  • Assist in the implementation of new service desk tools and technologies.
  • Communicate effectively with stakeholders to understand and address their needs.
  • Ensure compliance with company policies and procedures in all support activities.
  • Participate in training sessions to stay updated with the latest technologies and best practices.
  • Contribute to the development of knowledge base articles for common issues.
  • Support the team in achieving service level agreements and performance targets.
  • Engage in continuous improvement initiatives to enhance service delivery.
  • Adapt to rotational shifts to provide 24/7 support coverage.


Qualifications

  • Possess strong technical skills in Unified Service Desk with hands-on experience.
  • Demonstrate knowledge of POS Software & Hardware enhancing troubleshooting capabilities.
  • Exhibit excellent communication skills in English both written and spoken.
  • Show ability to work effectively in a hybrid work model.
  • Display problem-solving skills and attention to detail.
  • Have experience in a customer service or helpdesk environment.
  • Be adaptable to rotational shifts and flexible work hours.


Certifications Required

ITIL Foundation Certification or equivalent in service management.

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