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Lumina Datamatics
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Spanish Language Executive

Spanish Language Executive

Lumina Datamatics

0 - 5 years

2 - 7 Lacs

noida

Posted:4 hours ago| Platform:

Apply

Skills Required

b2 and above in spanish language

Work Mode

Work from Office

Job Type

Full Time

Job Description

JOB DESCRIPTION -

Spanish Language Support Executive

Lumina Datamatics is one of the top five Content Service Providers in India. It provides end-to-end content, data, and technology solutions for global publishers and retailers. The companys prestigious clientele includes 7 of world’s top 10 publishers and 3 of world’s top 5 retailers.

Founded in 1975, Lumina Datamatics is part of the $160 million Datamatics Group. The group has more than 450 customers, which include several Fortune 500 companies spread across 70+ countries.

www.luminadatamatics.com

Key Responsibilities:

Provide voice and email support to Spanish-speaking customers and sellers.
Handle queries related to e-commerce platforms, orders, products, and services.
Resolve issues efficiently while maintaining a high level of customer satisfaction.
Collaborate with internal teams to ensure timely resolution of escalated cases.
Maintain accurate records of customer interactions and transactions.
Uphold company standards and policies while delivering exceptional service.

Required Skills & Qualifications:

Bachelor’s degree in any discipline.
Proficiency in Spanish(B2 level or above) – spoken and written is mandatory.
1–3 years of experience in voice/email support, preferably in eCommerce or BPO.
Strong communication skills in English – both verbal and written.
Prior experience in seller/vendor support or outbound customer service is preferred.
Familiarity with e-commerce platforms.
Ability to work independently as well as part of a collaborative team.
Excellent problem-solving and multitasking abilities.
Comfortable working in a fast-paced environment.

Additional Information:

Work Location: Mumbai (Onsite role)
Interview Process: 2–3 rounds
US rotational shifts
2 rotational week offs

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