Spa Therapist-Conrad

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travelers who stay with us every year a welcome they will never forget. As a part of Hilton's prestigious portfolio of brands, we are looking for passionate and dedicated Team Members to join our Spa team.

As a Spa Therapist, you are responsible for ensuring the cleanliness, functionality, and excellence of the spa experience for our guests and members, in line with Hilton International policies and procedures.

What will I be doing

As a Spa Therapist, your responsibilities will include:

• General Cleaning

  : Ensure the cleanliness of all areas within the spa to maintain a welcoming environment for guests and members.

• Deep Cleaning

  : Perform deep cleaning tasks around the club to ensure the highest standards of hygiene.

• Guest Assistance

  : Greet guests warmly, assist with their needs, and ensure they have an exceptional experience throughout their spa visit.

• Health & Safety Compliance

  : Ensure compliance with all health and safety regulations to guarantee a safe environment for both guests and Team Members.

• Opening & Closing

  : Open and close the spa according to Standard Operating Procedures (SOP), ensuring everything is set for a smooth operation.

• Spa Setup

  : Prepare assigned areas, including treatment suites, public spaces, and heart-of-house items such as guest amenities and food and beverage offerings, to ensure cleanliness and functionality.

• Equipment Maintenance

  : Ensure all equipment is well-maintained and safe to use, adhering to Hilton's high standards.

• Inventory Management

  : Participate in departmental practices such as operations briefings, inventory checks, and cost management initiatives, helping the team meet business goals.

• Guest Experience

  : Ensure the spa is always ready to receive guests, delivering tailored spa experiences and maintaining the highest level of professionalism during treatments.

• Spa Journey

  : Lead guests through the entire spa journey from reservation, arrival, treatment time, and departurewhile ensuring standards are followed in every aspect.

• Stock Management

  : Request and collect supplies necessary for the treatment rooms, ensuring stock is replenished as needed.

• Discretion & Privacy

  : Maintain the utmost discretion and respect for privacy during all guest interactions.

• Luxury Experience

  : Drive the delivery of luxury experiences for every guest, working towards meeting the spa's heartbeat targets and enhancing guest satisfaction.

What are we looking for

To successfully fill this role, you should maintain the following attributes:

• Guest-Centered

  : A commitment to delivering an exceptional experience for every guest.

• Attention to Detail

  : High standards in cleanliness and spa preparation to meet the luxury standards expected at Hilton.

• Health & Safety Awareness

  : A good understanding of health and safety regulations, ensuring a safe environment for all.

• Team Player

  : Ability to work cohesively with other team members to ensure the smooth running of the spa.

• Discretion

  : The ability to handle guest information and interactions with the utmost confidentiality and professionalism.

• Positive Attitude

  : A warm, welcoming demeanor that contributes to the overall atmosphere of the spa and hotel.