Introduction
As a Sourcing Support Analyst, you will be directly engaging with the IBM & Client Sourcing Team reporting to the CPO of a Global Healthcare Life science client based out of North America. This role will be aligned cross category across Direct, Indirect, Enterprise, and R&D and involves transactional and administrative support across sourcing towers. You will be responsible for executing low-complexity tasks such as tactical buying, supplier engagement coordination, documentation, and reporting. This role requires 24 years of experience in procurement operations.
Your Role And Responsibilities
- Review requisition requirements
- Recognize non-catalog purchases that should be directed to a catalog solution
- Work efficiently with requester/client for additional information or questions
- Determine source from sourcing-provided master file
- Negotiate cost savings and terms when applicable (non-contracted sources)
- Understand relationships between contracts and decipher details
- Procurement of low-dollar purchases and services
- Complete customer requests for supplier setup
- Maintain supplier documentation
- Ensure audit readiness of all purchasing documents
- Proficient with reporting/MS Excel to maintain account-specific reports and trackers
- Work with stakeholders and management efficiently
- Positive attitude, planning, curiosity, self-discipline
- Request triage for exceptions
- Contract management and administration
- Scorecard creation for suppliers
- Financial health reporting (basic level)
- Other middle and back-office tasks
- Sustainability and compliance reporting (BAU reports)
- Back-office escalations and support
Policies, Procedures and Program Management
- Communicate procurement policy to internal stakeholders
- Provide reminders of procurement policies during regular communications
- Recommend improvements to purchasing policies and procedures
- Communicate issues or changes that may affect service delivery
Category Management and Sourcing Execution
- Provide data collection requirements and suggest templates
- Gather and provide historical data and forecasts
- Access and utilize data repositories for spend analysis
- Support category strategy development and documentation
- Assist in strategic sourcing plan updates and execution
- Facilitate development of technical and business requirement
Sourcing Execution
- Identify potential and incumbent suppliers
- Qualify suppliers per compliance and policy guidelines
- Develop and propose supplier selection criteria
- Create RFx documents using templates
- Manage RFx bid process and obtain proposals
- Participate in supplier evaluation and recommendation
- Support contract preparation and award letter issuance
- Refer non-standard terms to legal and support resolution
Contract and Compliance Administration
- Enter negotiated contracts into contract management tools
- Support implementation and communication of new contracts
- Assist in change management for new suppliers
Category Buying Desk
- Receive and triage supplier engagement requests
- Process and complete tactical buys per sourcing instructions
- Provide feedback on specifications and supplier lists
- Execute sourcing events and recommend suppliers
- Update savings tracking database
Cost Modelling and Supplier Performance
- Create basic should-cost models
- Prepare supplier scorecards and financial health data
Other Middle Office Activities
- Collect and provide market intelligence and ESG data
- Support reporting and dashboards (SAP, Power BI, Sievo)
- Assist in updating master data and vendor records
Escalation and Request Management
- Resolve P2P escalations and refer unresolved issues
- Manage non-automated client requests via Intake Workflow System
- Execute stakeholder requests not requiring S2P Lead support
- Work the shift hours to support North America time zone (6:30 pm IST to 3:30 am IST/7.30 pm to 4.30 am IST)
Preferred Education
Bachelor's Degree
Required Technical And Professional Expertise
- Bachelor's degree in business, Supply Chain, or related field
- 2-4 years of experience in procurement or sourcing operations
- Strong communication and organizational skills
- Proficiency in ERP systems and Microsoft Office Suite
- Basic understanding of contracting and compliance
- Ability to work independently and manage transactional workload
Preferred Technical And Professional Experience
- Bachelor's degree in business, Supply Chain, or related field
- 2-4 years of experience in procurement or sourcing operations
- Strong communication and organizational skills
- Proficiency in ERP systems and Microsoft Office Suite
- Basic understanding of contracting and compliance
- Ability to work independently and manage transactional workload
