Solution Designer

Solution Designer - Ivalua

We are looking for a skilled Ivalua Solution Designer to join our team. This dual-purpose role involves both supporting Ivalua applications integrated with SAP ERP as well as implementing customizations and changes to meet evolving business requirements.

The ideal candidate will be experienced in Ivalua support, especially in S2C (Source-to-Contract), SIM/SRM (Supplier Information Management / Supplier Risk Management), and P2P (Procure-to-Pay) modules. The candidate must have configuration skills to configure workflows, forms, business rules, and UI elements in Ivalua, as well as relevant scripting & SQL skillsets like Ivalua scripting (VSL). The candidate should have integration knowledge and experience with APIs, web services that may be required when integrating Ivalua with other systems.

Role & responsibilities

Support Responsibilities:

• Provide Level 2 and Level 3 support for Ivalua applications, ensuring smooth operations and resolving issues related to S2C, SIM / SRM and P2P modules.
• Troubleshoot and debug Ivalua application issues, especially around approval flows and configurations, identifying root causes and applying timely solutions.
• Analyze Ivalua logs, error messages, and system behaviour to pinpoint issues, providing resolutions to minimize downtime.
• Manage and maintain authorizations and user profiles within Ivalua, ensuring compliance with security and access control policies.
• Assist in incident management, effectively identifying and resolving technical issues, and managing service requests.
• Ensure the stability and performance of the Ivalua application by proactively addressing recurring issues and system behaviour anomalies.
• Support internal and external IT audit reviews and implement improvements to comply with IT policies

Change and Customization Responsibilities:

• Collaborate with business stakeholders to understand new business requirements and translate them into system changes or configurations.
• Configure and modify Ivalua modules and business processes in alignment with business needs, ensuring smooth functionality.
• Create and modify integrations and EAI (Enterprise Application Integration) console to support business changes and streamline data flow between Ivalua and other systems like SAP.
• Develop analytical reports and queries using SQL, ensuring the data meets business requirements and delivers actionable insights.
• Customize Ivalua system configurations, adapting workflows, approval processes, and module settings to fit the new or changing business processes.

Maintain a strong understanding of Ivalua's table relations, ensuring smooth data integration and consistent reporting.