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Solution Architect-BMC Remedy

Solution Architect-BMC Remedy

Ericsson

5 - 7 years

0 Lacs

noida uttar pradesh india

Posted:1 month ago| Platform: Foundit logo

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Skills Required

asset service desk knowledge management

Work Mode

On-site

Job Type

Full Time

Job Description

Join our Team

About This Opportunity

We are now looking for a Solution Architect, who will be responsible for analysing, designing and developing commercially viable end-to-end technical solutions based on the customer specifications and business needs. Responsible for short and long-term profitable business for Ericsson by being part of or working closely with the R&D team to translate the customer need and technology opportunities into detailed technical offerings, solutions and proposals. Supports the Consultants during requirement analysis and high-level design phases.

We believe in trust we trust each other to do the right things!
We believe in creativity trying new things and learning from our mistakes!

What You Will Do

5+ years experience in BMC/Remedy Action Request System (ARS) 8.0+, BMC Remedy ITSM Suite 8.0+, (Asset, Service Desk, Service Level Management, Incident, Problem, Change Management, Knowledge Management and Service Request Management)
Must have development experience with Remedy AR System application and with BMC/Remedy ITSM applications
Managing Foundation Data (Create, Update, Delete). Experience with the configuration and definition of Foundation Data. Configuring and customising components of ITSM - Incident, Problem, Change, Task, SRM, SLM
Remedy Server and Mid-Tier Administration AR Server Configuration, Approval Server and Email Engine configuration, Reporting configuration, Audit logging configuration
Understanding Integration of Remedy and 3rd party and B2B architecture. Experience with Migrations and consolidation of disparate systems into an Enterprise Remedy/ITSM Infrastructure
Perform installation, upgrade, configuration, feature design, development & data loads for BMC Remedy applications
Ability to translate requirements into application design utilizing best practice technical solutions. Ability to create & maintain design specifications, architectural diagrams, & process
Provide technical support of the Remedy Suite including ADDM, BCM, CMDB, Asset Management, Service/Incident/Problem/Change management within the production, test and development environments.
Experience in Change Management approvals, Assignments, notification mechanism, SLM and CM E2E life cycle
Performing bug fixes and minor enhancements/workflow changes to Remedy applications. Ability to troubleshoot applications at the workflow and database level
Must have experience with SQL & PLSQL
Experience supporting all stages of the Software Development Lifecycle (SDLC)
Certifications if any: ITIL, V4, II, DOD, IAT, BMC, CE, CMDB, ITSM, SRM

Why join Ericsson

At Ericsson, youll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of whats possible. To build solutions never seen before to some of the world's toughest problems. Youll be challenged, but you won't be alone. Youll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply

Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city:

India (IN) || Bangalore

Req ID:

775640

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Solution Architect-BMC Remedy