The Opportunity
As a Solution Analyst I, you are not just filling a roleyou are stepping into a position that transforms how businesses operate. This is your chance to be at the intersection of technology, strategy, and customer success. You will partner with Solution Engineers and Architects to design and deliver scalable solutions that address real-world challenges for global enterprises.This hands-on role combines technical expertise, analytical thinking, and customer engagement to deliver solutions that truly matter. From configuring Sitetracker modules and performing data migrations to building actionable dashboards and leading requirements sessions, you will drive measurable outcomes that shape the success of critical infrastructure projects worldwide.This role also offers global exposure. Youll collaborate with international teams and stakeholders, working flexible schedules to match business prioritiesincluding UK (3 PM 12 AM IST) and US (6 PM 3 AM IST) shifts, with occasional rotations as required.
What Youll Do:
Were looking for a solution-oriented problem solver with strong technical aptitude and a passion for driving impact. Your expertise in Salesforce configurations, automation, data migrations, and advanced Excel will help you deliver high-quality outcomes. Just as important are your communication skills and collaborative mindset, enabling you to engage confidently with customers and internal teams.You thrive in fast-paced environments, manage multiple priorities with precision, and take ownership of delivering exceptional results.
The Skills Youll Have:
- Technical Aptitude:
- Configure modules and implement automation using Salesforce flows. Develop and implement approval processes, validation rules, and reports.
- Perform data migration using Data Loader and advanced Excel (VLOOKUP, Pivot tables)
- Understand custom metadata types and managed packages.
- Communication & Collaboration:
- Strong verbal and written communication skills.
- Ability to engage with customers and internal teams throughout project delivery.
- Work Management:
- Manage multiple tasks with attention to detail in a fast-paced environment.
- Consistently deliver quality outcomes under tight deadlines.
- Preferred Certifications:
- Salesforce Certified Administrator (or ability to achieve in 6 months). Sitetracker Certification post-training
Within 90 Days, Youll:
- Achieve 85% utilisation, ensuring billable efficiency and customer satisfaction
- Translate customer business requirements into detailed technical specifications.
- Assist in system architecture design for scalable solutions
Within 180 Days, You&aposll:
- Train others on how to use and configure the Sitetracker product.
- Concurrently manage configuration tasks across multiple projects.
- Lead customer meetings, ensuring adherence to deadlines and deliverables
Within 365 Days, You&aposll:
- Lead small to medium-sized implementations end-to-end, from solution design and requirements gathering to training and go-live.
- Train new specialists on Sitetracker implementation methodologies and technical concepts.
- Make critical implementation decisions autonomously
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.However, over the years, we realized that this challenge isnt localized to telecommunications its pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.We are exceptionally proud of the company weve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and were continuing to invest in our people-first culture.
