Software Support Executive Trainee

You are being recruited for the position of Software Support Executive Trainee at ATM SOFTEK. This role is non-technical and non-developer oriented, focusing on delivering customer support for the company's software products. No prior programming or coding experience is necessary. **Key Responsibilities:** - Providing initial customer support through email, phone, or remote access channels. - Addressing client inquiries regarding software usage, not development concerns. - Assisting clients in navigating the software and resolving usage-related queries. - Documenting and escalating unresolved software-related issues to the development team. - Communicating client feedback to relevant internal departments. - Training and guiding users on effective software utilization. **Qualifications Required:** - Open to freshers or experienced individuals with any graduation background (e.g., B.Com., B.Sc., BCA). - Possessing good communication skills and basic computer knowledge is advantageous. - Demonstrating eagerness to learn and willingness to provide polite and professional client support. **Additional Company Details:** ATM SOFTEK offers opportunities for full-time positions and internships with a contract duration of 7 months. The work location is based in Kalyani, Kolkata, West Bengal. Candidates should be willing to commute or relocate to the specified location before commencing work in person.,