Software Engineer - Salesforce (Production Support)

About the Role

Software Engineer

You will be part of a dynamic team that supports global users and collaborates closely with cross-functional stakeholders, vendors, and agile teams. If you are passionate about Salesforce technologies, thrive in high-availability environments, and enjoy solving complex problems, Id love to hear from you.

Key Responsibilities

• Provide daily production support for Salesforce applications, ensuring timely resolution of incidents and service requests.
• Lead and manage ticket inflow, task assignments, and daily reporting.
• Collaborate with L1 business leads to prioritize tasks and ensure alignment with business needs.
• Drive root cause analysis and resolution of integrated data issues across platforms.
• Oversee release management and operational support activities.
• Design and implement automation for build, release, and deployment processes.
• Support deployment of new features and configuration changes using DevOps tools.
• Communicate incident and request statuses to stakeholders, including senior leadership.
• Participate in project transitions, UAT, and knowledge transfer activities.
• Act as Duty Manager  on a rotational basis, including weekends, for major incident management (if required).
• Participate in team meetings, document procedures, and ensure service level targets are met.

Required Skills and Competencies

• Salesforce certifications: 

  Administrator

  , 

  Platform App Builder

  , and 

  Platform Developer I

  .
• Apttus CPQ and FinancialForce certifications are a plus.
• Strong understanding of ITIL disciplines: Event, Incident, Request, Problem, Release, and Knowledge Management.
• Experience with data quality tools and techniques (e.g., SQL/SOQL for profiling, validation, cleansing).
• Proficiency in DevOps tools: GitHub and Jira or other similar tools like Bitbuket, AutoRabit, SVN, Aldon, TFS, Jenkins, Urban Code, Nolio and Puppet.
• Experience supporting Salesforce applications and ERP/data integration tools (e.g., SAP, MuleSoft, Informatica, IBM SPM).
• Strong analytical and problem-solving skills with attention to detail.
• Ability to manage competing priorities in a fast-paced, Agile environment.
• Excellent communication and interpersonal skills.
• Proficiency in reporting and analysis tools (e.g., Excel, PowerPoint).
• Familiarity with workload automation and monitoring tools such as BMC Remedy, Control-M, Tivoli, Nagios, and Splunk is advantageous.

Education and Experience

• Bachelors or Masters degree in Computer Science, Software Engineering, or a related field.
• Minimum 

  4 years of experience

   in software development, DevOps, and production support, preferably within the financial services sector.

About the Team

Production Support Team