Software Engineer I, Monitoring

Role Overview: As a Software Engineer I, Monitoring at Smart Data Solutions, you will play a crucial role in monitoring and incident management, system performance optimization, tools and automation development, collaboration and communication with various teams, documentation and reporting. You will be responsible for ensuring the health, performance, and availability of software products through proactive monitoring and addressing performance bottlenecks. Additionally, you will collaborate with support and implementation teams to implement solutions to prevent future incidents and maintain detailed incident logs for continuous improvement. Key Responsibilities: - Design, implement, and maintain monitoring solutions to track software product health, performance, and availability. - Proactively identify and address performance bottlenecks, downtime, or anomalies using monitoring tools and dashboards. - Collaborate with development teams to improve application efficiency and resource utilization. - Develop and deploy automated processes for monitoring and maintenance tasks. - Create and maintain documentation for monitoring configurations, processes, and incident resolutions. Qualifications Required: - Bachelor's degree in Computer Science, Engineering, or a related field. - 4+ years of experience in software monitoring, system performance analysis, or a related role. - Hands-on experience with monitoring tools like Datadog, New Relic, Prometheus, Grafana, or equivalent. - Proficiency in Java and SQL. - Proficiency with Unix-like operating systems & Windows operating systems. - Strong problem-solving skills, with attention to detail and a proactive attitude. - Experience with agile development methodologies (Scrum, Kanban) is a plus. - Knowledge of relational databases. Additional Company Details: Smart Data Solutions (SDS) is a technology vendor with 22 years of healthcare experience utilizing intelligence and automation to extract data from front office mailroom operations. The company is expanding its focus towards the entire healthcare operations value chain by leveraging open-source automation and AI engines. SDS specializes in data capture and automation, offering population health insights to clients for informed decision-making. With global headquarters near St. Paul, MN, and over 400 employees, SDS serves 500+ healthcare organizations with a high customer retention rate. SDS has partnered with Parthenon Capital Partners and the Blue Venture Fund for expansion and product innovation. The acquisition of JMS and Associates in Q3 2022 aims to enhance operational efficiency through automation in the healthcare industry. Smart Data Solutions is an equal opportunity employer. Please note that the work timings for this role are 7:45 PM - 3:45 AM Nepal Time.,