Software Engineer - Application Support Analyst - L1 & L1.5

As a Software Engineer - Application Support Analyst - L1 & L1.5 at CGI, you will be responsible for providing day-to-day management, monitoring, and support to SAP users. Your role will focus on incident management, troubleshooting, monitoring, escalation, and performing non-regression tests. Some of your key responsibilities will include: - Providing level 1 support in the areas of SAP with a basic knowledge of transaction codes - Offering technical support, training, and troubleshooting to end-users for SAP - Monitoring SAP jobs in SM35, SM35, and Idoc processing - Performing basic bug fixes and troubleshooting of failed jobs - Re-running jobs that have ended up in error - Collaborating with clients to help them understand SM and level 1 activities - Performing Non-regression testing during monthly releases Qualifications required for this role include: - A Bachelor's degree in computer science, Information Technology, or a related field - 0.5 - 2 years of experience in supporting SAP functional areas - Functional knowledge of SAP modules such as FICO/MM/SD/PP/QM/EHS/LE/PM - Interface knowledge with SAP and Non-SAP systems - ITIL certification In addition to technical skills, you are expected to possess relevant certifications like SAP Certified Technology Associate and SAP Certified Development Associate, be aware of the latest SAP technologies, tools, and best practices, have excellent communication and interpersonal skills, and be able to work both individually and collaboratively with a team. Familiarity with Incident, Problem, and Change Management processes is also crucial. As part of CGI, you will have the opportunity to contribute to a once-in-a-lifetime change journey, work in a high-paced and fun environment, and be part of a company committed to innovation and excellence. You will be part of a collaborative and inclusive team that values diverse perspectives and makes a meaningful impact on advancing humanity. If you are looking to join a team of builders and contribute to a global company with a strong commitment to success, CGI is the place for you.,