Software Development Support Manager

Fusion Data Intelligence Content Development

aims to enable customers to fully leverage their data by offering top-tier out-of-the-box content as well as a very flexible customization framework. Within this organization, our team includes experts committed to improving the quality and supportability of Fusion Data Intelligence.You will manage a team to analyze and mitigate incidents raised to the development team. We also take a step back to see the overall picture, and propose enhancements to the product in order to

• Reduce the number of incidents
• Reduce the time to resolution
• Improve Oracle Support capabilities to find solutions by themselves
• Improve customers capabilities to avoid the issue or find solutions themselves
  

We also create internal tools to simplify troubleshooting and sometimes POCs to prove the validity of our enhancement propositions.The candidate will collaborate with multiple Oracle development teams as well as Oracle Support.Job Code: M2

Responsibilities

Responsibilities:

• Manage a small team
• Understand customer requirements and propose potential solutions.
• Analyze incidents and propose product enhancements.
• Design and implement internal tools to simplify troubleshooting
• Collaborate with teams in multiple time zones.
  

Primary Skills:

• Experience in leadership, taking initiatives and guiding others.
• Must possess over 7 years of experience.
• Strong knowledge of full-stack development using Java/J2EE concepts
• Programming skills Good knowledge of Java, JavaScript frameworks, SQL, Spring boot, web applications, and object-oriented programming is a must.
• Ability to step back, see the overall picture, and draw a path to achieve a long-term goal.
  

Desirable Skills:

• Ability to write and communicate clearly and effectively.
• Experience in building cloud solutions
• Experience with Oracle Analytics.
  

Qualifications

Career Level - M2

About Us

As a world leader in cloud solutions, Oracle uses tomorrows technology to tackle todays challenges. Weve partnered with industry-leaders in almost every sectorand continue to thrive after 40+ years of change by operating with integrity.We know that true innovation starts when everyone is empowered to contribute. Thats why were committed to growing an inclusive workforce that promotes opportunities for all.Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.Were committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [HIDDEN TEXT] or by calling +1 888 404 2494 in the United States.Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.