Software Delivery Automation

Position Summary

• Create deployments (target packages and applications) in SCCM, Intune, and Munki based on requests from deployment and transition managers
• Create collections and groups in SCCM and Intune
• Monitor package replication status and overall health of SCCM and Intune deployments
• Run various reports from SCCM and Intune
• Run regular cleanup tasks in SCCM and Intune
• Publish software in Windows and Mac stores
• Work closely with Product Managers, Service Owners, Deployment Managers, Transition Managers, and other deployment-specific stakeholders
• Identify deployment failures and work with the appropriate team(s) (e.g. Packaging team, Product Manager, Service Desk) to address and remediate
• Provide operational support for Autopilot and application bundles
• Monitor health of SCCM and Intune environments and work closely with infrastructure teams to troubleshoot and remediate problems within those environments
  

Analytical/Decision Making Responsibilities

• Deliver desktop applications focusing on project deliverables while meeting business needs
• Meet customer and business needs while ensuring quality results
• Select appropriately from applicable standards, methods, tools and applications and use accordingly
• Utilize an analytical and systematic approach to problem solving if issues are encountered
• Advise on the best technical solutions to minimize deployment risk and increase efficiency
• Maintain knowledge on desktop deployment standards
  

Knowledge And Skills Requirements

• Excellent written and verbal communication skills must be able to communicate fluently in English both verbally and in writing
• Proficiency in SCCM, Intune, Munki, Nexthink, and Autopilot
• Good knowledge of Operations, Infrastructure Engineering and functional organizations
• Intermediate to advanced Excel skills
• Basic knowledge of ServiceNow
  

Other Requirements

• Excellent interpersonal skills
• Maintain professionalism in all aspects of job performance